30/08/2023
‘Just a reminder that acts of kindness needn’t be large to have great impact.
・・・
Since last October, because I’m significantly less ambulatory and haven’t had a vehicle, I’ve relied more on delivery services. There’s usually a spot on delivery apps allowing direct communication between shoppers and delivery persons. Once I’m notified that someone has accepted my order, and before shopping begins, I send a note to the shopper—thanking them for their time, effort, and assistance. Rarely isn’t this met with a response of appreciation and graciousness. If it’s necessary to be in further communication during the shopping experience, the tone set in that first connection remains. Like… every single time.
(Listen, I did my share of work in service and hospitality industries. I get that life. And I deeply respect it.)
Last evening, a senior, sparkly-eyed human named José made a delivery to the house. I was waiting at the door as the motion-sensitive walkway light popped on to reveal his broad smile.
“Hello, again, Patsy! Do you remember me? I delivered to you about a month ago!”
“Oh, hi!” I replied, while attempting to recall the prior meeting.
“I remember *you*!” he said. “And another time, I came and another lady answered the door. I just want to tell you that you are both very kind. The last time I was here, you had written a note, thanking me for my help, and that made me very emotional because, a lot of times, ciustomers treat me like I’m invisible. And when I gave you your order, you looked me straight in the eye and said ‘thank you’ again, and then you said, ‘Stay safe and be well, friend.’ Do you remember that? ‘Remember? I will never forget it. You called me ‘friend’ and I didn’t feel invisible; I felt love. So thank you for seeing me and showing me love and respect.”
Whew.
It takes so little that means so much to hold even so-called “strangers” in kind regard. Doesn’t it brighten *your* day when someone behaves kindly toward *you*? Let’s all do our best to remember this. Meanwhile…
Stay safe and be well, friends.