
03/06/2025
We’ve normalised ending performance convos with this line:
“If you need support, our EAP is available.”
It sounds responsible. Measured. Safe.
But here’s the uncomfortable truth:
To the person receiving it—especially after a tough conversation—it can feel like a disclaimer, not care.
“We’ve done our duty. Now you’re on your own.”
💬 In cultures like ours—where performance is fast, feedback is frequent, and emotional load runs high—this one-liner can land more like a warning than a genuine offer.
Even with solid EAPs in place, uptake stays low.
Why? Not because people don’t need support.
Because they don’t trust it’ll be safe to access.
🧠 Support isn’t just about the tool.
It’s about the signals we send around it.
Real support sounds like:
“If anything here feels heavy, let’s keep the door open. I’m happy to chat—or you can access support confidentially if that feels better today.”
Same word count. Different message.
Now it feels like choice, not risk management.
We’ve pulled together a quick visual breakdown on how this plays out—and how leaders can shift the script.
Because even a well-intended message can create distance when trust hasn’t been built upstream.
👇 Have you seen this in your team? Or rephrased the line to land better?