HOSPO Health

01/05/2026

Calling all hospo leaders - something exciting is happening and we want you to be part of it. 🙌

Applications for the 2026-27 HOSPO Health Leaders Program are officially open. If you’re a business owner, GM or senior leader, this one’s for you.

We love this industry. We also know the reality - high turnover, staff doing it tough, pressure that never really switches off. The HOSPO Health Leaders Program is a new approach. Not another workshop series. A full 12-month psychosocial safety and performance system, built on real evidence, delivered by some of Australia’s best researchers and practitioners, and independently evaluated so you can see exactly what’s changed.

Over 12 months you’ll build real understanding of your legal obligations and the psychosocial hazards your business needs to manage, develop your own leadership wellbeing practice, connect with a peer learning partner for accountability every two months, and walk away with signed commitments to measurable change - backed by data.

We’re offering 10 properties a place in the 2026-27 cohort. Applications close 31 May. See the full program here, and hit the link in the comments to apply.

Hospitality Tasmania Great Customer Experience Program - Hospitality Tasmania Sherri Ring Stephen Old

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15/04/2026

It's another busy week for our team, and our properties in the HOSPO Health Leaders Program.

On Tuesday, Dr Sarah Dawkins spent time with the leadership team from The Old Woolstore Apartment Hotel and Hadley's Orient Hotel, exploring Positive Psychological Skills for Leading Well.

As leaders, it’s so easy to get caught up in the day-to-day and put our own wellbeing on the backburner. But the truth is, if you’re not looking after yourself, it’s hard to show up at your best for your team, your business, and the people around you. And that's not just at work, it also includes your family and friends.

A big thank you to the leadership team at Hadley's Orient Hotel and The Old Woolstore for your commitment to creating a positive workplace culture that’s led from the top. Well done team!

Great Customer Experience Program - Hospitality Tasmania Hospitality Tasmania
Hadley's Orient Hotel The Old Woolstore

13/04/2026

We’re powering into a new week with a Monday morning session on the Wellbeing Framework at RACV Hobart Hotel.

Our Chief Happiness Officer Sherri Ring spent the morning with GM Shelley Verdouw and the leadership team, exploring the five pillars of wellbeing and how the framework can be applied within their property to support individuals, strengthen teams and boost overall business performance.

These sessions are a great way to bring leaders together, spark honest conversations and share ideas that can be put into practice straight away.

Thanks to the team for another fantastic session!

Great Customer Experience Program - Hospitality Tasmania Hospitality Tasmania

11/04/2026

HOSPO Health isn’t a wellbeing program. It’s a safety program. And that distinction matters more than most people realise.

In hospitality, we’ve spent years talking about wellbeing, resilience & self-care. All valuable. But wellbeing programs put the responsibility on the individual.

Safety programs put it where it belongs, on the system, the leaders, & the organisation.
Under WHS legislation, psychological health is not optional. It’s not a nice-to-have. It’s a legal duty of care, the same as a wet floor sign or a fire exit.

HOSPO Health by Hospitality Tasmania is built on that foundation. It equips leaders to identify & manage psychosocial hazards before they cause harm. It builds team cultures where people feel safe to speak up. And it gives operators a structured, evidence-based framework, not just a mental health month.

Because when someone leaves hospitality burned out, exhausted, or broken, that’s a safety failure. The industry deserves better than feel-good programs. It deserves something that actually prevents harm.

That’s HOSPO Health.

Applications for next FY open in May. Watch this space.

09/04/2026

It’s always great to hear directly from the leaders taking part in our HOSPO Health Leaders Program, and to see the positive impact it’s having across whole teams.

We recently caught up with Trent Thompson, General Manager at Freycinet Lodge, who’s been part of the HOSPO Health journey since the early days.

In this video, Trent shares his experience, from his first impressions through to the changes he’s seen within his leadership team, and the lessons he’s taking forward to better look after himself and make time to recharge.

Like all the leaders involved, Trent also provides feedback to our independent evaluators, which plays an important role in making sure the program continues to deliver real value to the hospitality sector.

We’ll be heading back to Freycinet Lodge in May for our next session and are looking forward to catching up with the team again. Thanks so much, Trent 🙌

Hospitality Tasmania Great Customer Experience Program - Hospitality Tasmania

02/04/2026

Big news for Hospitality Tasmania - HOSPO Health applications are opening soon for the new financial year.

And if you haven’t heard of us yet, here’s what matters most:

HOSPO Health isn’t a wellness program.
It’s a psychosocial safety program.

This is about protecting leaders, supporting them to manage the real pressures of their roles, and giving them the tools to create safe, sustainable environments for their teams.

Because when leaders are under pressure without support, risk increases, for them, for their teams, and for the business.

Built on the Pressure-Proof Leadership™ framework, evidence-based psychosocial safety methodology developed specifically for high-pressure industries.

This program is designed to help hospitality venues:
• Understand & manage psychosocial risks
• Support leaders in high-pressure environments
• Strengthen team safety, culture & performance
• Meet obligations under the Work Health & Safety Act

Delivered through Hospitality Tasmania - and completely free to access - because safety at work shouldn’t depend on the size of your business.

📋 Applications for FY27 are opening soon.

If you’re serious about looking after your leaders and protecting your people, this is where it starts.

Follow the HOSPO Health page to be first to know when applications open.

01/04/2026

Isn't it great to hear when something is making a positive impact? 🌟

We recently caught up with Linda Collis from Wrest Point Hobart who shared how the HOSPO Health Leaders Program is supporting her and her leadership team, building practical skills, strengthening culture, and creating real, lasting change across their workplace.

This program is designed specifically for Tasmania’s hospitality industry, and it’s fantastic to see the progress our current group of properties are making with a few months still to go.

Applications for next financial year’s program open in May, so keep an eye on our social media for updates - this is an opportunity you won’t want to miss.

Great Customer Experience Program - Hospitality Tasmania Hospitality Tasmania

31/03/2026

Our HOSPO Health Leaders Program team has been on the road this week, heading to Tasmania’s beautiful East Coast to deliver workshops on Preventative Health and Resilience.

On Tuesday, Prof Angela Martin and Dr Sarah Dawkins spent the afternoon with the leadership team from Bark Mill Tavern and Bakery Swansea. The session kicked off with the Fundamentals of Workplace Mental Health, using a mix of interactive and reflective activities to explore what best practice looks like in action.

From there, the focus shifted to Positive Psychological Skills for Leading Well, sharing practical tools and insights to strengthen leadership impact and better support team wellbeing.

These face-to-face sessions create space to work through real examples and explore how strong practices can be embedded into everyday operations.

A huge thank you to Cherie and the entire leadership team at Bark Mill Tavern and Bakery for their openness, positive energy and ongoing commitment. 🙌

30/03/2026

What a way to kick off a new week!

It was fantastic to be back at RACV Hobart Hotel this morning with Shelley Verdouw and the leadership team. RACV Hobart was one of the first properties to jump on board with HOSPO Health when we began in late 2022, and this is a property and group of leaders who have a genuine commitment to team wellbeing and culture right across the business.

Our Chief Happiness Officer Sherri Ring had a brilliant session working through the Emotional Culture Deck with the team. This group was really in sync on what matters most, for their people and for the business, which is something we love seeing. This sort of alignment is where the magic happens!

Thanks again for having us, we’re looking forward to the next session with you in our HOSPO Health Leaders Program.

Hospitality Tasmania Great Customer Experience Program - Hospitality Tasmania

26/03/2026

Preventative health and resilience have been a big focus for us this month in the HOSPO Health Leaders Program, with Prof Angela Martin out working directly with our property leadership teams.

These sessions are hands-on and practical, mixing interactive activities with time to reflect, and importantly, giving leaders the chance to walk away with a clear plan they can put into action with their teams.

After her workshop at Iron Creek Bay Estate Angela caught up with Jo to chat through some of the key takeaways… and we couldn’t resist sharing that incredible view from the balcony of our meeting room!

Thanks so much to Jo and the team at Iron Creek Bay Estate for a fantastic afternoon. We'll see you next month.
Hospitality Tasmania Great Customer Experience Program - Hospitality Tasmania

23/03/2026

Great leadership starts with understanding your people, and that’s a big part of our focus this month in the HOSPO Health Leaders Program.

Throughout March Prof Angela Martin is working with our participants on Workplace Mental Health Fundamentals, exploring how work and mental health are connected, what responsibilities we all share, and how leaders can build safe, supportive and resilient teams.

Through a mix of practical and reflective activities, our leaders are:
🔹 Building their understanding of mental health at work
🔹 Learning what good psychosocial risk management looks like in real life
🔹 Tackling real challenges and creating practical plans for their own venues

It’s not just theory, it’s about real tools, real conversations, and real change in workplaces across our industry. Have a listen to what Angela has to say about the HOSPO Health Leaders Program.

Hospitality Tasmania Great Customer Experience Program - Hospitality Tasmania

20/03/2026

🧡 Today is Harmony Day 🧡

It's a great time to reflect on the importance of unity and diversity, something our industry lives and breathes every single day! Here in Tassie our incredible hospo community is made up of people form all over the world. And together, we create welcoming spaces for everyone - from locals just down the road to visitors who have travelled across the globe.

Did you know that Harmony Day began in Australia in 1999? Now it's celebrated across many countries and the message of 'Everyone belongs' is a reminder to care and respect one another regardless of background.

So today, take a moment to reflect on how you can bring the spirit of Harmony Day and belonging into your workplace for everyone.

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