21/01/2026
Over the past few months we've had an influx of people arriving late to their appointments.
While we understand that sometimes things happen and life can get in the way, we ask that everyone be conscious of the time of others.
One late appointment can have a domino effect and cause our other appointments to run late.
This delay can be especially problematic for our surgery team, as there are time pressures with our anaesthetics and surgical procedures.
Our vets are dedicated to staying on schedule, and when clients arrive late or don't attend, it can impact the care we provide to everyone, especially those on a waitlist.
Occasionally delays happen due to treating emergency cases but when clients arrive 10 minutes late for a 20-minute appointment, it adds extra pressure on our team and can impact the care of others waiting their turn.
If you are ever running late, please be aware that we may need to reschedule your appointment.
