Reboot Mindset Training

19/08/2025

TWO places left in the last rollout of The Art of Confident Leadership training for the year.

Perfect for people who consider themselves “too nice” or “too blunt” who want to be able to communicate and direct better without needing to change who they are.

Your people don’t need a leader when things are going well, they need a leader when things are going south - but if you’re someone who naturally avoids, deflects or dismisses then this training is for you.

You CAN be better without being different. You’ll be amazed how easy it is once you know how.

You’ll need to be quick though.

Thursday, Aug 21st
8.30am - 4pm
In-person in Bunbury
$375pp includes workbook, morning tea and a delicious lunch.

Learn more and register here 👇🏼
https://events.humanitix.com/the-art-of-confident-leadership-bunbury-august

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13/08/2025

If you're looking for a dynamic, fun but also gamechanging session for your next team event, conference or PD day, Click Colours maybe be just the ticket.

Here are just a few of the comments people made to me after a 90-minute session I ran last week.

🤯 “Wow! People actually make sense to me now!”

🤯 “In terms of communication, I got more out of this 90-minute session than I did from my three years of MBA studies.”

🤯 “Now I can understand how I come across to others.”

🤯 “you’ve taught me more this morning than my $28,000 coaching program did.”

🤯 “Holy crap! For the first time, I now actually understand my husband!”

Everyone will leave with a better understanding of themselves, their customers, their boss, their colleagues, their partner, their siblings and even their in-laws.

It's for organisations who want their people to have a great time, but also to be greater on the other side of it.

Drop me a line if you’d like more information 👇🏼
Leanne@RebootMindsetTraining.com.au

11/08/2025

Every time you shield someone from accountability, are you aware that you’re pushing it onto someone else?

Leaders don’t always realise it, or even intend to do it, but when you dodge calling out poor performance or bad behaviour, it doesn’t disappear, it gets transferred.

When this happens a lot (you know - with that person who’s difficult to manage), someone else in your team learns it’s going to be their job to pick up the slack.

To you, it might feel like keeping the peace, but what you’re really doing is telling your team that you’ll let them carry the load for someone who isn’t pulling their weight, because you’re not able to.

It’s not something you’re doing deliberately though, in fact you might not even realise you’re doing it, but leadership isn’t about being harsh, it’s about being fair.

The problem is NOT that you’re a lousy leader, it’s that you’ve probably just never been taught how to make the uncomfortable stuff comfortable - for everyone, including yourself.

If you can resonate with any of this, then I’d like you to grab one of the few remaining places at The Art of Confident Leadership training that I’m running in Bunbury on August 21.

Because, if you don’t, by the time you do end up tackling the hard stuff, it will be because you’re backed into a corner and no longer just dealing with the original issue.

You’re a good person.
Being a good leader doesn’t need to change that.

Save your place here https://events.humanitix.com/the-art-of-confident-leadership-bunbury-august

06/08/2025

"Yeah, sorry he hasn’t called you back, he’s been flat out. I know you've been in a few times. I’ll tell him you called and he’ll ring you when he has time."

Yes - this is an actual phone exchange that happened earlier today to someone I know.

Let’s play a little game called - What they’re REALLY saying is ...

Here's how 7 random people played the game when I asked them - What do you think a business would REALLY be saying if they said this to you on the phone? (I wish I could adequately capture their facial expressions 🤣).

Here's their responses:

💣Go away.

💣I don’t want your money.

💣Tell all your mates how crap we are.

💣Don’t ever come back.

💣We don't want your business.

💣We’re too busy for you.

💣When he has time means never.

Running a business can be brutal and yes, you're probably super busy, but it's not your customer's job to manage your workload or your mood.

Heads up - they won’t complain to you, they’ll just tell everyone else. And that, my friends, is how the first domino in your reputation annihilation starts to fall.

So, what do you say instead?

How do you respond to customers who rate their own needs as the priority, while still buying yourself time, appreciation and plenty of good customer juju - without making promises you can't keep, or throwing your staff under the bus?

Use the EAR method:

✅ Empathise (with their experience)
✅ Acknowledge (the issue)
✅ Respond (and tell them what will happen next)

It might go something like this:

"Oh gosh, I'm glad you called. I can imagine how frustrating it would be that you haven't heard back. So, here's what I'm going to do - he’s currently tied up, but I'm going to grab him and make sure you hear back from us today so we can get this sorted for you."

If the customer still gets a bit shirty, reiterate your original statement "absolutely, that's why I'm going to get onto this right now for you".

People just want to feel like you give a damn about them, which you CAN do, even if you can't solve the issue straight away.

But, what if you promise the customer they'll hear back today, but then it becomes evident that you won't have the answer for them in time?

You still call them.

"Hi Jess, I just wanted to bring you up to speed with where we're at with your replacement part. We've made the calls, have found one and have ordered it, and now I'm just waiting on confirmation of when it will arrive. As soon as I get that, I'll give you another call and update you so you'll know exactly what's happening."

That response buys you time without burning bridges.

EVERY interaction you have with a customer, is a chance to either boost your reputation, or burn it to the ground. Your customer service skills determine which one it is.

If you're dealing with tricky customers, or having to give them news they probably won't like, spending money on customer service training (complete with tricky people scripts), is a helluva lot cheaper than having to find and train new staff.

Drop me a line if you'd like to know more.

05/08/2025

If you're a leader who'd like to feel more confident at managing conflict and navigating difficult conversations without starting a fight (or having to lay awake for hours rehearsing what you're going to say), then this is for you.


It's also for you if you struggle to set boundaries or challenge difficult behaviour because - well, it just doesn't feel good.

In this training (with some powerful new content) you're going to learn how to be a more confident leader without having to stare anyone down, without having to confront (when it doesn't feel safe to) and without needing to immediately know what to say when people get defensive.

We get a bit anxious when we think we need to be more assertive or authoritarian, so let me teach you how to get great results without having to be.

How to hold your ground and hold people to account, without having to lose your heart in the process.

The Art of Confident Leadership.
Just a few places left.

📅 Thursday, August 21st
🕣 8.30am - 4pm
📍 Bunbury
💳 $375pp which includes GST, morning tea, lunch, take home workbook, notebook, pen and loads of aha moments that will make leadership (and life) so much easier.


Tap the link below to:
✅ Learn more
✅ To download the flyer
✅ Or to register.

https://events.humanitix.com/the-art-of-confident-leadership-bunbury-august

Drop me a line to enquire about a multi-buy discount.

04/08/2025

It's not always a lack of care or value, it's more often likely to be a clash of communication styles. Some people process information with FEELINGS, others process it with FACTS - and let me tell you, THIS is the number one reason people feel dismissed, invisible and devalued. It's all down to knowing your F words.

Imagine a performance appraisal meeting between two people.

A FEELINGS person and a FACTS person.

Let's say that the boss is the fact person and they are delivering feedback to the feelings person. They're probably going to say something like "great job over the past few months. I have identified some areas for improvement and I have a list of training suggestions here for you."

As a result, the feelings person feels deflated, believes their efforts have been completely overlooked and all that is being acknowledged are failings. They become withdrawn, speak in one-word answers and leave the meeting feeling emotional, with the list of training suggestions, thinking "what's even the point of trying".

They may even go and load up Seek and see what other jobs are on offer.

Whereas the facts person, probably believes the meeting went well.

Let's mix it up.

Say the boss is the feelings person and the employee is the facts person.

The boss will spend a fair bit of time acknowledging and applauding the person's efforts and then, when it comes time to delivering the opportunities for improvement, they are vague and drop hints rather than being direct, because they don't want to upset that other person.

The boss will probably think the meeting went well. Whereas, the facts person will leave confused because they received nothing tangible or evidence based, and have no clarity or understanding about what's expected of them or by when.

They may even go and load up Seek to see what other jobs are on offer.

Is the problem with the above scenarios down to people not caring, or is it because people aren't understanding how to deliver information in a way that others will best understand, accept and, therefore, act on?

If you think the latter might be what's happening in your workplace - drop me a line. I can help your team resolve this in 90 minutes.

03/08/2025

As a leader, have you ever found yourself stuck in the exhausting cycle of trying to keep everyone happy?

If so, you’re definitely not alone.

The instinct to avoid conflict or confrontation often feels automatic but in reality, it’s quietly undermining your effectiveness as a leader.

But, knowing this and changing it are two very different things.

We all have things we want to change about ourselves and we all know what we need to do, but often there’s an invisible block that prevents us from doing it.

I’ve spent years working with leaders who, regardless of their qualifications and experience, struggle with the exact same thing. Professionals who care deeply about their teams and their impact but can’t find a comfortable balance between pleasing people and holding them accountable for their performance.

You’ll know this is the case if you feel like you’re always putting out fires and filling the gaps while your own work priorities get put on the back burner.

The great news is that when you step out of being an individual-focused leader, into being a growth-focused leader you can still look after your people while still improving performance. WITHOUT needing to confront or upset anyone.

In the updated format of The Art of Confident Leadership training, on August 21, I’m going to teach you how to do it without needing to change who you are.

Here’s what you’ll get:

✅ A way to manage conflict that doesn’t involve picking a side or rehearsing for days what you’re going to say.

✅ A formula for responding to staff who push back or demonstrate resistance without starting a fight.

✅ Practical tools to improve communication, decision-making, managing friends, delegation etc.

✅ An understanding of why people don’t embrace or demonstrate company values, and how to change that.

✅ Plus an opportunity to get the exact wording to navigate common leadership conversations.

And a whole lot more.

This training is ideal for:

☑️ Current leaders
☑️ Upcoming leaders
☑️ Those who coordinate people as part of their role.

🗓️ Thursday August 21
⏰ 8.30am - 4pm
📍 in Bunbury
🎟️ $375pp incl GST, lunch, morning tea, take home workbook resource and tailored strategies.

Secure your place here ⬇️

https://events.humanitix.com/the-art-of-confident-leadership-bunbury-august

If you’d like to discuss having this training run as a dedicated PD for your leadership team, please email Leanne@RebootMindsetTraining.com.au

Training for existing and upcoming managers who want to learn how to confidently lead and communicate.

02/08/2025

Size DOES matter!

If your emotional intelligence muscles are 🤏 you’ll know because you can’t have a proper conversation or take feedback without cracking it, can’t manage stress without making it everyone else’s problem and will fight to the death prioritising being right over being better.

Great news - you can build these muscles by swapping the spandex for self-awareness.

Fun fact - self-awareness is NOT “yeah I know I have an anger problem, I’m really sorry about that”.

It’s “I know I have an anger problem. I’m sorry for the impact that’s had on you (insert what that impact is to demonstrate understanding), and here’s what I’m doing about it.”

Then do it.

Accountabilty led self-awareness.
Now THAT’S hot!! 😍

01/08/2025

If your people are not adopting or demonstrating your company values, it’s NOT because they don’t want to, it’s because you haven’t made it safe enough for them to.

Until you do something about this, you'll be feeding the kind of culture that grows in a petri dish, not the kind that grows organisational success.

People don’t reject company values because they’re being difficult, defiant, or “just not a culture fit”, they reject them because the personal values (shaped by decades of life experience, survival mechanisms, and deeply held beliefs) are a direct contradiction of what you’re asking of them.

In this article, I help you understand why people don't adopt company values and 5 ways to change that.

https://rebootmindsettraining.com.au/2025/08/01/getting-people-to-put-down-the-hammer/

30/07/2025

“I just wanted to say a very big thank you again for what I truly feel was one of the best courses I have ever attended (in my 50 years there have been a few).”

What an incredible message to receive 🙌🏻

It means the world to hear that this training had such a great impact, especially from someone with so much experience under their belt.

If you’d like to learn more or register for the next public rollout, you can do that here👇🏼

https://events.humanitix.com/emotionally-intelligent-leadership

Or, drop me a line if you’d like to have it run as a dedicated PD for your current or upcoming leadership team.

28/07/2025

🪄 Wingardium Communiosa! 🧙‍♀️

Translation? Master the magic of being understood.

I got to spend the morning with this ripper bunch of City of Bunbury staff, taking them through Click! Colours communication training, with a twist.

When one of them confessed the team were huge Harry Potter fans, I knew what had to be done… Hogwarts style it was! 🏰⚡

Yes, there were wands (OK, pens shaped like wands), house ties, and round glasses… but behind the props were serious takeaways:

🔍 Understanding the four distinct communication styles of the Analyser, Safekeeper, Carer, and Player (and what each of them needs from you when you communicate with them).

🧠 Acknowledging that the success of our communication is not down to how well we deliver it, but in how well it's received (and now these magicians know how to craft a message that builds bridges, not brick walls).

🗣️ Realising that just because people think differently to you, it doesn't mean that they're wrong, not interested or dismissing you.

Each of the four personas got sorted into a Hogwarts house, assigned a signature spell, a patronus, and a list of 10 practical tips to click better with the other styles.

The magic wasn’t in the theme—it was in the transformation that happened when people realised, that the ONLY way to CLICK! with someone is to understand what makes them tick.

We all need this training, because miscommunication isn’t just frustrating, it’s costly. The great news? It doesn't have to either.

www,RebootMindsetTraining.com.au
CLICK Colours International

24/07/2025

What do you get when you throw 11 open-minded City of Bunbury leaders into a room for two days, ditch the surface level, clichéd fluff, and dive headfirst into the real work of emotional intelligence?

You get this lot - raw, real, and ready to lead better - with a big side helping of hearty mischief as you can tell. (Not sure who had the most fun, them or me!)

Over the last two days, we cracked open the stuff most leaders avoid, not because they want to, but because they’ve possibly never been taught how to tackle it.

We unpacked what empathy actually is (hint - it’s not about being nice and getting bogged down in people’s life stories or lowering expectations), how to deal with emotions before they hijack your confidence or your team, and how to be gloriously authentic in a way that makes you a leader people respect, even when you say "no".

They learned about:

🧠 Self-awareness (minus the naughty corner)

🧠 Emotional regulation (diffuse not detonate)

🧠 Awareness of others (reading the room etc)

🧠 Action-driven empathy (without confusing it for sympathy)

🧠 Authenticity (understanding bias, boundaries and consistency)

Massive shout out to these fantastic humans for bringing their energy, their humour and their willingness to build a leadership toolkit that doesn’t just sit and gather dust on the shelf.


Emotional intelligence is no longer a nice-to-have. It’s the single, biggest ingredient of successful leadership and it will determine if your workplace is creating psychosocial hazards or creating them. It will also determine whether your staff want to stay or leave.


Drop me a line if you’d like more info on what’s included what it costs and how your leaders or teams could expect to be better on the other side.


BTW – just an heads up for any introverts considering this training - not every group is asked to strike a pose like this – I asked them to throw in some personality, and this is what they came up with. I love it!!! But anyone not keen on photos is always invited to opt out without judgement.