Reboot Mindset Training

16/12/2025

Have you ever been asked to see something from someone else’s point of view, and struggled to? So, why are workplaces urging people to do just that?“

Therefore, I’m going to do some urging of my own – please STOP expecting people to think the way others think without giving them a translation tool that’ll help them.

Let me give you an example of how workplace culture takes a nosedive without needing to.

One person works really hard on a project and when they meet up with their boss for their performance appraisal, the conversation goes something like this:

BOSS: “You’ve worked really hard this year, great job. I’ve identified some areas you could focus on for the next 12 months, so I’ve put your name down for some training”.

EMPLOYEE: Shrinks back into their chair, feels completely dismissed and ends up close to tears.

The boss is confused, so writes the employee off as too sensitive.

The employee retreats to the loo, breathes deeply and tries to get back in control of their emotions. They head back to their desk, load up Seek and make a plan to update their CV.

You’re probably pretty sure how the rest of the story goes because we see it in workplaces everywhere, but what if what just happened was a simple language barrier and not one person trying to control, bully or micromanage another?

Here’s what really happened.

The boss is an Analyser – a ‘blue’ in the Click Colours Translation tool.
Analysers are direct, they speak in dot points, they are fluent in logic and facts, but don’t understand (or feel comfortable with) feelings. They are there to get a job done, set expectations and make decisions based on evidence, not empathy.

The employee is a Carer – a ‘red’ in the Click Colours. Carers are all about the people, they will do what feels right and they have a phobia of letting people down. They care about how you feel and they want you to feel good about them. If someone is upset or having a tough time, they’re like the rescue St Bernards who can sense someone trapped in an avalanche of overwhelm, personal issues or stress and they’ll make a beeline for them with a kind word and coffee just how they like it.

As for the other two, you'll probably see the Playmaker ‘yellows’ as pains in the butts who won’t stay on task and who seem far more interested in big ideas than in actually doing what needs doing. And the Safekeeper ‘greens’ as bossy, inflexible control freaks who are in love with their policy manual and to do list, and consider whether a career in the army might be more up their alley.

And it’s these misunderstandings that are the building blocks of silos.

It’s so easy to completely shift your workplace dynamics, just as these City of Bunbury Customer Service megastars did today.


Drop me a line for more info, if you'd like to get your people CLICKING instead of clashing

05/12/2025

If your head's all over the place and you're in need of a bit of a reboot, then now's your chance. As my corporate clients prepare for a well earned break, it means I now have some space in my calendar to help you get some space in your head.

A small Life Coaching window has opened, so grab yourself a spot if you'd like some help to:

👉See a situation differently
👉Reduce thought spiraling
👉Get clear on a decision
👉Challenge your self-talk
👉Word a tricky conversation
👉Strengthen personal boundaries
👉Stop taking things personally
👉Plan your next steps, or
👉Get tips to manage anxiety etc

Here's the link to snag one while you still can as a bunch already have been https://tinyurl.com/RebootLifeCoachingSession

Session fee is $125 and you can choose to work with me in-person, via Zoom or over the phone. Just choose your preferred option when you book.

Booking window closes January 30th.

03/12/2025

Bullying is one of the most emotionally loaded issues in a workplace and when you’re caught up in the management of them, clarity can disappear fast under the weight of confusion, apprehension and the intense need to either avoid the situation or just end it.

So here’s the message I want to convey to every senior leader and to every NFP board – when you put someone in charge, the ability to lead doesn’t miraculously happen. You need to be giving your leaders to tools to handle these situations so that they don’t default to their very human trait of making things personal.

Leaders who avoid, who disappear and delegate the issue, who pick a side or who just take the path of least resistance aren’t weak, they are simply lacking clarity and let’s face it – so is everyone on staff.

But, once you strip the emotion out of it, bullying becomes a much clearer, more straightforward process to handle.

The problem I'm seeing over and over again, is that leaders have simply not been taught how to handle this stuff in a clean, objective, step-by-step way. So, they wing it. They try to keep the loudest or most fragile person happy. They hope the situation will sort itself out.

And that’s when everything goes south and the person causing the drama somehow slips through untouched, the person who wasn’t part of the problem (but WAS an easy target) ends up distressed, or off on stress leave, the team is fractured, and the leader feels like they’ve failed or believes their staff have. Everyone ends up keep their Seek search open, and the organisation cops the bill, financially and culturally.

This needs to change, and education is the answer. Not just regurgitated theory, but practical, relatable, usable tools that people can actually use.

This education will result in less absenteeism, reduced workers comp claims, less conflict, good people staying instead of resigning, and leaders who no longer keep burning out because they’re trying to hold the place together with hope and duct tape.

Here at Reboot, we’ve decided to do something about this. Two of us have put our heads together to design and deliver this education for you.

Here's an overview of what we bring to the table:

✅I am a workplace culture consultant and soft skills trainer with more than 20 years of leadership and coaching experience. I specialise in communication, emotional intelligence, behavioural and motivation profiling, and conflict mitigation.

✅Shae Phillips is an organisational development strategist and human resource consultant specialising in governance, compliance, performance management, and continuous improvement.

✅✅We both have extensive experience working in the NFP, education, local government and private sectors.

You can read more about this training here

https://rebootmindsettraining.com.au/events/

It’s practical, it’s relevant, and it gives leaders the capability to handle behavioural issues without making it worse.

02/12/2025

Here’s a really helpful pep talk for all my entrepreneur friends who are feeling overwhelmed by self-doubt and fear about the future 🫶🏼

⏰ VIDEO CHAPTERS: 0:00 Emotional and Action Journeys in Business2:30 Vibrational Alignment vs Forcing Action5:00 Receiving Support and Cooperative Components...

27/11/2025

The need to be right, or to win as a leader, is like tossing a gr***de into your culture. Not because conflict is bad, but because the moment a leader shifts from seeking understanding to seeking victory, they’ve stepped out of their role and into personal bias.

Leaders who prioritise being right over being effective (often unintentionally), erode psychological safety and create a conveyor belt of inconsistent, subjective, and unfair outcomes. They stop doing what’s important, and default to doing what’s easiest (because let’s face it, we’re human).

If you’re a leader who is frustrated with declining accountability or productivity, or rising absenteeism, workers’ comp (or bullying) claims and recruitment costs, you need to realise that leadership effectiveness is not something you’re born with, it’s skill-based and something you can continue to learn and improve. Likewise, these skills are not ones your people will magically acquire once they’re promoted, they’re skills you need to ensure you’re giving your leaders access to, even the ones who've been in the role a long time.

Think of your workplace as a building, and your leaders as carpenters.

You can blame the quality of the wood, the weather, the plans or the tradies, and keep using ineffective tools to try and patch up the cracks as things keep falling apart. Or you can reach for a new tool belt, stock it with the right tools, spend three days learning how to use them and then go build a stronger culture, more effective communication and improved capability that is not only sustainable, but also a whole lot less work.

And here's how we're going to help you do it.

Registrations for Transformational Leadership in Action are now open for a small cohort of new or existing leaders.

Click the link below to read up on what’s included, to learn about the two credentialed facilitators, to select your location and then register while you still can.

https://rebootmindsettraining.com.au/events/


Contact me if you’d like to use the 10% multi-buy discount, or to learn more about having this run as a dedicated PD for your leadership team.

24/11/2025

One of the hardest parts of organising training is knowing what your people actually need, and what’s going to deliver the biggest impact.

Today I’m working with an NFP that wants to invest in their people but isn’t sure where to start. So instead of guessing, I’m talking to staff one-on-one and taking them through a specific set of questions that identify the skill gaps, uncover what’s jeopardising productivity, and the training, processes or support that would make the biggest, fastest positive impact.

If you’re keen to invest in professional development but feel overwhelmed by all the options (or are worried about choosing the wrong one), maybe this process would be a great place for you to start too.

We never recommend anything you don’t need, and there’s no pressure to book services afterwards. The insights we provide alone are often enough to help you start driving meaningful change.

If you want a clear picture of what’s really going on in your workplace, and what kind of professional development will give you the best bang for your buck, reach out and I’ll send the details.

www.RebootMindsetTraining.com.au

20/11/2025

Have you ever noticed how, even though you’re an intelligent, articulate person, you go sometimes go blank when the pressure is on?

If this is you, when lobbed a tricky question, being challenged or put on the spot, you might find yourself doing things like shutting down, deflecting, losing your cool, or watching on powerlessly as logic leaves the building only to strut back in once the situation is over.

So, why does this happen, and more to the point, how do we change it?

Let’s address this in two parts.

Part ☝ - why does this happen?

Well, to put it simply, it’s because your emotions have risen up like The Kraken and sunk your ability to make sense. Where emotion goes, no logic flows. Think of emotion as a massive king wave and there you are, in the midst of the situation, staring it down, looking for the answer, but only grabbing hold of a pool noodle.

It’s only once you you’re out the other side, safe on dry land, that logic kicks in and hands you the answer - exactly in the moment you no longer need it.

Part ✌ – how do we change it?

Easy! You ride the wave of logic and realise that you don’t need THE answer, you just need a response that gives you time to find one.

Preparation is your surfboard.

Choose a few key phrases that serve both as a logical response and a buyer of time.

For example (and you're welcome to save and use these):

🏄 "Let me think about this instead of just giving you the first thing that comes to me, so give me half an hour and I’ll come back to you."

🏄‍♂️ "Instead of me assuming what you mean and jumping to conclusions, can you give me a bit more information, so I can really understand what you mean?"

🏄‍♀️ "Thanks for the feedback, give me a day or so to process it then let’s meet up so I can let you know what I took from it and share what I’m going to do about it."

Because, my friend, it’s NOT that you’re no good at knowing what to say, it’s that you’re looking for logic in a sea of emotion. But, when you pre-prepare your logical, multi-use responses, you’ll be plain sailing on calm water and finding it much easier to know which direction to take (and lead others in).

If you’d like some help crafting a tricky conversation, email etc, drop me a line and we can have a convo here in the chat section, or by email or even online.



My website: www.RebootMindsetTraining.com.au

My email: Leanne@RebootMindsetTraining.com.au

BYO sunscreen. Things get a lot brighter when you know what to say.

19/11/2025

Well I’ve finally done it! I’ve cleaned myself up online.

I have a brand-new website and honestly, she’s a bit sexy 😍 So, if you’ve ever wondered what I actually do all day, go have a poke around.

Massive thanks to Jules at Web and Print Hub for taking my “I swear this makes sense in my head” ideas and turning them into something clean, classy, succinct and free of cliche w***y lingo. She’s a magician.

👉 www.RebootMindsetTraining.com.au

So much glorious growth 🙌🏻

11/11/2025

I don’t do as much life coaching these days, but if people seek me out, and I've got the space, I’m happy to help.

Someone who did exactly that, was this deadset legend.

He’s a ripper of a bloke, a real rough diamond who's spent the last five (and a bit) decades playing by everyone else's rules, but now that he's ready to play by his own rules, he discovered he didn’t have any.

So, instead of reverting back to just saying yes to everyone (when he occasionally just wanted to raise his middle finger and say no), putting off the bucketlist travel goals because he was “no good with technology” and withdrawing from really living, because anxiety forced him to go straight home - he decided to get help putting a new rule book together.

One that wasn't just in his own language, but also one that would help him grow, set boundaries and go after what he wants rather than just what other people told him he should do.

Seeing the fog lift from his self-esteem was such an honour – and I don’t mind saying, a whole lot of fun too. What a ripsnorter of a gift it was to have him drop off this card, especially after searching many shops for the right one, and then telling me that this was new for him, as he’s “no good with words".

"I'm now not drowning in the whirlpool, I'm surfing it!" Dunno about you, but I reckon those are pretty amazing words.

He is a timely reminder that growth isn’t about reinventing yourself. It’s about peeling back the layers of who you've been told to be, until you rediscover who you actually are.

07/11/2025

The corporate equivalent of a death stare in Arial 11pt.

Be honest, how many times have you wanted to use this line over the past week? 😂

21/10/2025

HAPPY INTERNATIONAL CAPS LOCK DAY! 📣

A special shoutout to all the workplace warriors who:

📣 THINK VOLUME IS A LOVE LANGUAGE
📣 PREFER TO DICTATE THAN DISCUSS
📣 BELIEVE LOUD = IMPORTANT.

Today’s your day to SHINE, COMMAND, and COMPLETELY MISS THE POINT OF EMOTIONAL INTELLIGENCE! 👏👏👏🥳🥳🥳

For everyone else, I’m curious - do they still exist? Have you seen a CAPS LOCKER in the wild recently?