19/11/2025
📣 IMPORTANT CLIENT UPDATE – PLEASE READ 📣
Hi everyone, I have a few important updates to share to help keep the clinic running smoothly and fairly for everyone.
💰 Outstanding Invoices
If you have received an email from me about outstanding invoices, please reply with proof of payment or arrange payment as soon as possible.
Some of these date back to June, and some clients have multiple unpaid sessions. I appreciate you getting these finalised so my books can stay up to date.
⛔ Updated Cancellation Policy
As a small business, last-minute cancellations have a significant impact and prevent other clients from securing appointment times they need. I'm a softy, but it's time I put my business hat on.
Effective immediately:
24+ hours’ notice: No charge
Under 24 hours: 50% cancellation fee
No-shows: Full appointment fee
Outstanding cancellation or no-show fees must be paid before rebooking.
Repeated late cancellations may require prepayment for future sessions.
Thank you for understanding that this keeps things fair and sustainable for everyone.
💲 Fee Update for 2026
I’ve kept some long-term clients on reduced rates out of loyalty, but from next year, all fees will be standardised.
After four years without a price increase and with ongoing professional development at significant personal cost, this update is now necessary.
2026 Pricing:
💲 30 minutes — $85
💲 1 hour — $120
💲 1.5 hours — $160
💲 2 hours — $200
⏱️ What Your 60-Minute Session Includes
Your session is 60 minutes total, not 60 minutes of continuous hands-on treatment. This includes assessment, treatment, and required admin.
Session Breakdown:
🗣️ 5–15 minutes – Subjective Assessment
Understanding your symptoms, history, goals, aggravating/easing factors, and any relevant health changes. This ensures safe, effective treatment.
🤲 40 minutes – Hands-On Treatment
Tailored techniques such as soft tissue work, myofascial release, stretching, mobilisation, trigger point therapy, or dry needling (if appropriate).
🖥️ 5 minutes – Administration & Wrap-Up
Aftercare advice, payment, rebooking, and legally required clinical notes.
This is the industry standard and ensures every client receives safe, high-quality, and consistent care.
Thank you to everyone who shows up on time, pays on time, and supports KM Myotherapy. I appreciate every single one of you. ❤️
