04/02/2025
Fraser Coast Regional Manager: Full Time Position
About People Care Services
People Care Services is a well-respected Disability Services organisation with an aspiration to be a leading provider of disability support services. Our purpose is to deliver people centred, affordable, excellent and responsive disability services in partnership with participants and their families.
Why work at People Care Services
We have a track record of being a highly sought-after workplace because of our strong values-based culture. Our relationships and interactions are supported by the four pillars of respect, trust, integrity and courage, and our people are our greatest asset. We celebrate a culture that is vibrant, connected, innovative and inclusive. We aim to increase the diversity of our workforce to better meet the needs of our clients and to improve equal employment opportunity for our employees.
By joining People Care Services, you will enjoy:
• Working in an organisation with exceptional levels of engagement and job satisfaction.
• Personal and professional development opportunities tailored to either your current role or preparing you for future opportunities.
• Commitment to Work Health Safety and Wellbeing including employee assistance program and flexible working practices.
• A supportive team environment which celebrates diversity and inclusion
The Role
This role reports to Disability General Manager
The Regional Manager is an integral part of the Customer Relationship team who foster relationships in the ongoing attraction and onboarding of new customers in our disability services as well as enhancing the relationship with existing clients to ensure maximum client retention.
The key areas of responsibility include:
• Providing face to face and phone service to potential and current customers
• Investigating and reporting on viable lines of enquiry to attract and onboard new clients
• Facilitating and coordinating customer relationship information and activities
• Attending relevant networks and events to promote People Care Services
• Oversee end to end onboarding process of new clients including completing the required documentation
• Attend client stakeholder meetings to discuss ongoing provision of services to the client to improve client satisfaction
• Work with support coordinators to complete client’s service progress reports to help with funding review
• Coordinating with clients, guardians and support coordinators to ensure smooth provision of support.
• Management of staff including training and appraisal.
• Cover work shifts as required
• Be available for on call during after hours and weekends on a rotational roster or when required.
• Maintain accurate records
• Problem-solving and escalate risks as required.
About You
To be successful in this role you will have exceptional communication and customer service skills. You will be adaptable and be able to prioritise to meet tight deadlines and targets. Previous experience in customer acquisition in disability sector and team management is essential.
Qualifications and Experience
You will have:
• Certificate IV or higher in community services or a related field.
• Demonstrated experience and knowledge within the disability and community services sector.
• Solid understanding and knowledge of NDIS compliance and governance related to service provider obligations.
• Proven experience in managing complex client and stakeholder relationships.
• Previous experience in customer acquisition principles
• Knowledge of relevant statutory requirements and contractual obligations.
• Previous experience in managing teams
• Computer literacy (Office suite and capacity to use cloud-based software)
Location
Hervey Bay Office with an option to work from home on some days.
Send your resume and cover letter at admin@peoplecareservices.com.au or call 0411385742 for more information.
