11/10/2025
Warning to non compliant providers.
The larger the organisation the harder it is to ensure quality support workers. If you have 100 appointments to fill every day or 1000, you need to ensure your staff are well matched, are well aware and well trained to deal with every situation in this very important complex sector, providing assistance to people with disabilities. Short cuts, having to fill shifts without fully vetting and matching participants is a time consuming process that larger companies often struggle with.
Be aware, providers to participants on the NDIS are required to ensure the safety and well-being of those entrusted to your organisation. Registration should be mandatory, specific to the supports offered, at least there is some accountability, sadly these companies failed badly. Good intentions do not guarantee quality of care, you must have robust, tried and tested policies and procedures that are renewed as often as possible and take no shortcuts.
All the best to all those who are genuine providers in the NDIS, those who aren't go do something else.
Former NDIS provider fined millions over man's death
A company caring for a mentally disabled man who died after walking into traffic has been hit with a record civil penalty against an NDIS provider.
Aurora Community Care's "ongoing and flagrant disregard" for its obligations were slammed by a court on Friday after being sued over the death of a 38-year-old man with an intellectual disability.
Justice Wendy Abraham on Friday imposed a $2.2 million fine against the provider following the March 2023 incident.
The man left his Queensland residence without the knowledge of two on-site care workers and was fatally hit by a car.
Aurora was placed into liquidation shortly after being sued in February 2024, but the Federal Court allowed the lawsuit to continue to send a message to other providers.
The man required two-on-one care at all times but, the night of his death, one carer was asleep while another was in a separate room and did not notice him leave the house.
Aurora knew the man would try to leave the premises and there were no locks on his doors preventing him from doing so, Justice Wendy Abraham said in her judgment.
Further, the court found Aurora repeatedly failed to properly care for the man for the 18 months they were engaged by his parents.
"Aurora has, over an extended period, displayed an ongoing and flagrant disregard for its legal obligations as a NDIS provider," Justice Abraham said.
The company's liquidators did not defend the case.
The fine, due to the Commonwealth, is contingent on the court approving enforcement, with the company's winding up delayed to allow for the case's outcome.
The $2.2 million fine tops a $1.9 million penalty in January when a client of not-for-profit Valmar Support Services fatally choked on food.
Aurora failed to notify the NDIS regulator of the use of chemical restraints more than 50 times, the judge said.
The man's access to television and Pepsi, which helped prevent him from engaging in harmful behaviour, was also restricted without approval.
"(The man's parents) trusted that Aurora would provide the supervision, support and safe environment their son needed," Justice Abraham said.
"Aurora did not provide those things."
The man's death was a "tragedy that could have been prevented", the regulator said.
"This legal action and the significant penalty imposed by the court send a strong deterrent message to all NDIS providers to take their obligations seriously," NDIS Quality and Safeguards Commissioner Louise Glanville said.
The NDIS Commission has already banned the sole director of the now-defunct Aurora.
Mohamed Issak cannot be involved in certain NDIS activities until November 2034.
Another NDIS provider - LiveBetter - has been fined $1.8 million and admitted to criminal charges over a woman's bathwater burns death.
Kyah Lucas died in Concord Hospital after receiving burns to more than 40 per cent of her body in a bath in February 2022.
LiveBetter pleaded guilty in the NSW District Court to breaching its primary duty of health and safety regarding Ms Lucas.
A sentence hearing is due to take place in March 2026.
Australian Associated Press
