20/11/2025
For our latest Long Service Legend, we want to give a HUGE shout-out to Claire, who’s been with us since 2021!
Claire joined us as a temp admin and quickly found herself drawn into the world of NDIS. When a full-time position opened up, she took the leap — and three years later, she’s now one of our valued NDIS Relationship Partners.
“I kind of fell into NDIS,” Claire laughs. “I had a lot of support from the rostering team — I got thrown in at the deep end, but I really enjoyed the challenge.”
Before working with NDIS participants, Claire helped her husband run the family construction business, giving her the grit, communication skills and resilience she brings to her role today.
“I put in a lot of work to communicate and listen to people. I found that building a rapport with clients was so important, as well as having patience and empathy…”
“Well, I had plenty of patience — I put up with my husband for a long time!”
One experience really stands out for Claire.
“We had a client who had a really rough period and was suffering with their mental health — it was my first real crisis. We helped him move through it to a much better place. He had a lizard at home, and we went in every day to check on it, which made him feel so looked after and allowed him to focus on feeling better.”
When she’s not working, you’ll find Claire playing golf, reading, or spending time with her horses. “I used to do eventing — it’s so calming to be out riding.”
And her advice for anyone new to care?
“Listen to your participants, lean on your team, and learn from the people around you.”
We’re so proud to have Claire as part of the Sai team — show her some love in the comments!
