Custom Care & Accommodation

Custom Care & Accommodation Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from Custom Care & Accommodation, Medical and health, Morpeth.

Specialising in Supported Independent Living (SIL), Community Access, In-Home Care, and Short-Term Accommodation (STA/MTA & Respite), we offer tailored solutions for individuals in the wider Hunter and Central Coast regions. Specialising in Supported Independent Living (SIL), Community Access, In-Home Care, and Short-Term Accommodation (STA/MTA & Respite), we offer tailored solutions for individuals in Newcastle, Lake Macquarie, Maitland, and the wider Hunter and Central Coast regions.

05/04/2026

Not every provider can support dementia. And when things get hard, that’s when it shows.

When behaviours escalate, when placements break down, when hospitals need urgent discharge, families and coordinators are often left stuck asking the same question

Who can actually manage this safely

At CCA, this is where we step in

We specialise in supporting participants living with dementia and complex behaviours in SIL environments, including those others have struggled to support

✔️ Calm, structured homes designed to reduce behaviours
✔️ Staff trained in dementia and behaviour support
✔️ Proven experience with 2:1 high support models
✔️ Detailed reporting that supports ongoing NDIA funding

We don’t just manage behaviours
We understand them
We reduce them
We build environments where people can stabilise and feel safe

This is not basic support work
This is specialist level care

If you’re a Support Coordinator, hospital team, or family needing the right placement, reach out

📩 jay@customcareaccommodation.com

18/03/2026

🧠 Dementia care isn’t about memory… it’s about understanding.

It’s easy to focus on what someone has lost. But real care focuses on what they still feel, still need, and still experience every day.

For someone living with dementia, the world can become confusing, unpredictable, and overwhelming. Familiar places don’t feel familiar. Simple tasks feel complex. Small changes can create big distress.

That’s why high-quality dementia support isn’t just about assistance. It’s about consistency, patience, and how care is delivered.

At Custom Care & Accommodation, we focus on creating calm, structured environments, using familiar routines to reduce anxiety, and communicating in ways that reassure rather than overwhelm.

Because in dementia care, it’s the small things that matter. A familiar voice. A consistent routine. A staff member who understands how to respond, not react.

High care isn’t just about meeting needs. It’s about preserving dignity, comfort, and a sense of safety.

✨ Because even when memory fades, the way someone is cared for is always felt

18/03/2026

⚠️ The difference between a placement that works… and one that doesn’t? It’s rarely the participant — it’s the environment around them.

In disability support, when the structure, staffing, and approach aren’t aligned, things begin to break down. Not because the participant can’t succeed — but because the support around them isn’t set up the right way.

At Custom Care & Accommodation, we take a different approach. We focus on getting the foundations right from the start — building supports that are stable, consistent, and designed to last.

We support participants with complex behaviours, 1:1 and 2:1 support needs, those transitioning from hospital or unstable placements, and individuals who require structured, predictable environments to thrive.

Our approach is simple — match the right team to the right participant, maintain consistency in staffing, communicate clearly with everyone involved, and prioritise long-term outcomes over quick fixes.

We currently have select SIL vacancies available and are open to discussing suitable referrals.

📩 Referrals & enquiries: jay@customcareaccommodation.com

If you’re looking for a provider that focuses on getting it right the first time — let’s connect.

✨ Because when the right support is in place, everything changes.

04/03/2026

🚨 Emergency Accommodation Vacancies Available – Immediate Placement 🚨

Custom Care & Accommodation currently has emergency accommodation vacancies available immediately for participants requiring safe, supported living arrangements.

Our homes provide a comfortable, supportive environment with experienced support staff available, tailored to meet individual needs while promoting independence, dignity and wellbeing.

We can accommodate participants requiring:
• Supported Independent Living (SIL)
• Short Term / Emergency Accommodation
• Complex care support
• High care and behavioural supports

Our homes offer:
✔ Fully supported accommodation
✔ Experienced and compassionate staff
✔ Safe and welcoming environments
✔ Community access and daily living support

We are committed to working collaboratively with families, guardians, support coordinators and allied health teams to ensure a smooth transition and positive outcomes for participants.

📍 Locations available across the Hunter / Maitland region

If you have a participant requiring urgent accommodation or short-term placement, please get in touch.

📧 jay@customcareaccommodation.com
📞 0431 577 122
📩 Or send us a message via Facebook

Custom Care & Accommodation
Providing quality support and safe homes for people with disability.

23/01/2026

Following on from my last post, I want to be clear about why we spoke up and what we are pushing for.

This is not about blaming one service, one clinician, or one organisation. It is about acknowledging that people with complex disabilities and mental health needs are falling into gaps between systems, and that frontline workers are being left to carry risks that sit well outside their role, authority, and funding.

We are seeing the same patterns repeatedly. Participants with escalating behaviours, medical complexity, continence needs, diabetes management, substance use, and financial instability. Disability providers expected to manage these risks without adequate staffing, without timely clinical input, and without coordinated responses from all stakeholders. Workers are then criticised after the fact, instead of being supported before and during incidents.

Disability support workers are not emergency clinicians.
They are not authorised to detain, restrain, or compel treatment.
They are not funded to absorb systemic failures.

What is needed is genuine collaboration. Behaviour support practitioners, health services, coordinators, families, and providers working together in real time. More case discussions. More in-home involvement. Clear guidance that reflects funding realities. Shared accountability instead of shifting responsibility back onto support staff once crisis passes.

At Custom Care and Accommodation, we will continue to document, escalate, and advocate. Not because we enjoy conflict, but because silence allows unsafe practices to continue. Our staff deserve protection. Participants deserve appropriate care. And the system needs to be honest about what is and isn’t working.

To our staff, this is us standing beside you.
To families, this is us advocating for better outcomes.
To the system, this is a call for coordinated action, not reactive discharge and deflection.

We remain open to collaboration, discussion, and reform. But we will not stay quiet while people are put at risk.

This is about duty of care. For everyone involved

22/01/2026

I don’t usually take issues like this to social media, but there comes a point where silence becomes part of the problem.

This post is not about one provider, one address, or one individual. It reflects a systemic failure that many disability providers, workers, and people with complex mental health needs are experiencing particularly here in the Maitland region.

We support people with significant disabilities and complex mental health diagnoses. This includes individuals who experience severe escalation, aggression, refusal of treatment, and behaviours that place themselves and others at real risk. As disability providers, we understand baseline behaviour. We understand escalation. We do not call 000 lightly.

Yet time and time again, when emergency services attend, concerns are minimised, judgements are made based on how someone presents in that moment, and responsibility is handed straight back to disability workers once services leave.

Disability support workers are not police.
They are not mental health crisis clinicians.
They are not authorised to detain, restrain, or compel treatment.

They are ordinary people going to work to support someone with a disability and they are being assaulted, threatened, and placed in unsafe situations that go well beyond their role, training, and legal authority.

We are seeing the same cycle repeat:
Emergency services attend.
Thresholds for intervention are met.
No decisive action is taken.
Services leave.
Escalation occurs behind closed doors.
Workers are threatened or assaulted.
000 is called again.

This is not risk management. This is abdication of duty of care.

What is particularly alarming is what happens when hospital pathways are involved. People are taken to Emergency Departments under police es**rt and restraint, only for providers to receive calls hours later demanding we collect them for discharge. No stabilisation. No long-term planning. No accountability.

How is that safe?
How is that appropriate?
And how does that meet any standard of duty of care?

Providers then spend night after night arguing with ED doctors, social workers, and crisis teams just to be heard. Fighting for appropriate staffing ratios. Fighting to explain risk. Fighting to keep workers safe. All while being told it’s “not acute” and to “manage it in the community”.

But the community is not a clinical setting.
The community is unarmed disability workers.

This is bigger than one organisation.
How many other providers are carrying this same risk?
How many workers are burning out or being injured?
How many people with mental health diagnoses are being discredited because they can temporarily present as calm?

If a serious injury or death occurs, it will not be because warning signs weren’t there. It will be because they were ignored.

Duty of care does not disappear because someone is supported under the NDIS. It does not transfer to disability workers simply because they are present. When statutory and clinical thresholds are met, responsibility must be owned not passed back to providers who cannot lawfully or safely carry it.

This is a call for accountability.
This is a call for systems to work together.
And this is a call to recognise that disability workers deserve the same safety, respect, and protection as anyone else doing their job.

How many times does this need to happen before something changes?

11/01/2026

If you’re caring for a loved one with dementia, this is for you 💛

Some days you cope.
Some days you hold it together.
Some days you cry in the car, the shower, or when no one’s watching.

Dementia doesn’t just affect one person. It affects the whole family. The exhaustion, the guilt, the grief, the love. It’s a lot. And too often, carers are expected to just manage.

You don’t have to do this alone.

At Custom Care & Accommodation, we support families caring for a loved one with dementia with compassion, patience, and genuine understanding. We see the person beyond the diagnosis and the family behind the care.

We currently have capacity to support families living this reality. Whether that means help with daily care, routine, respite, or simply knowing your loved one is safe and supported.

If this post made you pause, it’s okay to reach out.
If you know someone quietly carrying this load, please share this with them.

Support can change everything 💛

05/01/2026

We’re excited to share that Custom Care & Accommodation is now accepting new referrals across the Central Coast 🌊

This is a big step for us, and we’re proud to be bringing our hands-on, person-centred approach to more individuals and families in the region.

At Custom Care, we focus on creating safe, stable homes with consistent staff who genuinely care. Our leadership team is actively involved, communication is open and honest, and supports are always tailored to the individual — because no two people are the same.

We work closely with families, nominees, support coordinators, and allied health to ensure each person feels supported, respected, and at home.

If you’re a:
• Family member looking for the right support
• Support Coordinator seeking a reliable provider
• Participant ready for a positive change

We’d love to hear from you.

📩 Send us a message or get in touch to discuss current vacancies and referrals.

Custom Care & Accommodation
Proudly growing, proudly local, and committed to doing care the right way 💙

We currently have vacancies across the Maitland region and are welcoming new participants into our homes 🏡At Custom Care...
05/01/2026

We currently have vacancies across the Maitland region and are welcoming new participants into our homes 🏡

At Custom Care, we genuinely do things differently.

We’re not a hands-off provider. Our leadership team is present, involved, and on the floor when needed. We take the time to truly know the people we support — their routines, their preferences, their goals, and what helps them feel safe, supported, and at home 💙

Small, stable homes
Consistent staff who genuinely care
Support tailored to the individual, not a one-size-fits-all model
Open and honest communication with families, nominees, and allied health
A strong focus on dignity, choice, and quality of life every single day 🌱

We understand choosing a provider is a big decision. It’s about trust, feeling heard, and knowing your loved one is supported with compassion and respect 🤍

If you or someone you care about is looking for the right support, don’t wait — reach out and have a conversation with us 💬
We’re happy to talk through needs, answer questions, and see if Custom Care is the right fit.

📩 Send us a message today or contact us directly to discuss current vacancies

24/12/2025

🎄 Merry Christmas to our families, participants, and wider community 🎄

At this time of year, we want to extend our warmest wishes to the families, loved ones, and supporters who trust us with the care of the people who matter most to them.

Christmas can bring joy, but it can also bring challenges, emotions, and moments of reflection especially for families navigating disability, health, or change. Please know you are not alone. Your strength, love, and advocacy inspire us every day.

We are deeply grateful for the trust you place in us, and for the opportunity to walk alongside you and your loved ones. Thank you for being part of our community.

From our family to yours,
🎄 Merry Christmas. May today bring peace, warmth, and moments of joy. ❤️

When dementia is part of Christmas, the day finds its own rhythm.It might be slower.It might be quieter.It might be fill...
22/12/2025

When dementia is part of Christmas, the day finds its own rhythm.

It might be slower.
It might be quieter.
It might be filled with small moments instead of big celebrations.

And that’s okay.

There may be repeated stories, familiar questions, or moments that don’t go to plan.
There may also be unexpected smiles, shared laughter, or a hand held a little longer.

There is no “right” way to celebrate when care and love are involved.

If you’re supporting someone living with dementia, your patience, presence, and consistency mean more than any tradition.
If your heart carries both gratitude and grief, that’s a reflection of how deeply you love.

You don’t need to make the day perfect.
You just need to be there.

This Christmas, celebrate the moments that feel calm, kind, and genuine.
And know that what you’re doing truly matters. 🤍

19/12/2025

Dementia doesn’t clock off.
Neither does disability.

They don’t stop at 5pm.
They don’t take weekends off.
They don’t wait for funding, approvals, or systems to catch up.

Dementia is more than memory loss.
Disability is more than a diagnosis.

It’s waking up afraid because nothing feels familiar.
It’s trying to communicate and not being understood.
It’s families grieving someone who is still here — while being told to “wait.”

Too many people are labelled too complex.
Too many families are told there’s no capacity.
Too many lives are managed instead of genuinely supported.

But complexity is not a reason to step back.
It’s a reason to step in.

People don’t lose their right to dignity because their needs increase.
High needs don’t mean hopeless.
And care should never be rushed, rotated, or faceless.

Real support looks like consistency.
It looks like advocacy.
It looks like showing up — even when it’s hard.

If this hit close to home, you’re not alone.
And if you’ve ever felt unheard while trying to support someone you love —

tell us in the comments.
What’s the one thing you wish people understood about dementia or disability?

💙
Because these conversations matter — and they start here

Address

Morpeth, NSW
2321

Telephone

+61431577122

Website

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