13/09/2025
๐ ๐๐๐ง๐๐๐ฅ๐ฅ๐๐ญ๐ข๐จ๐ง ๐๐จ๐ฅ๐ข๐๐ฒ ๐
Unfortunately, due to the amount of last-minute cancellations Iโve had this year, Iโve had to put a stricter cancellation policy in place. This has been especially difficult with large group bookings cancelling over the past 6 months, which means a significant loss of income and time that often canโt be rebooked.
Since starting, Iโve given people plenty of leeway with cancellations, because I understand that life happens.
๐๐ฅ๐๐๐ฌ๐ ๐ซ๐๐ฆ๐๐ฆ๐๐๐ซ that when you book a session, youโre reserving time that could have gone to someone else. Iโve had many instances where Iโve held spots for people who then cancelled late, and at the same time, others who were waiting for sessions missed out.
Every cancelled appointment means lost time, preparation, and income. Hairdressers, beauty therapists, other massage therapists, and many other small businesses have cancellation policies - Iโve had to give in to the fact that itโs necessary to survive and to keep doing what we love ๐
๐๐ฒ ๐ฌ๐ญ๐ข๐๐ค๐ข๐ง๐ ๐ญ๐จ ๐ญ๐ก๐ ๐ฉ๐จ๐ฅ๐ข๐๐ฒ, ๐ฒ๐จ๐ฎโ๐ซ๐ ๐ก๐๐ฅ๐ฉ๐ข๐ง๐ ๐ฆ๐ ๐๐จ๐ง๐ญ๐ข๐ง๐ฎ๐ ๐ญ๐จ ๐ฉ๐ซ๐จ๐ฏ๐ข๐๐ ๐ญ๐ก๐ ๐๐๐ฌ๐ญ ๐๐๐ซ๐ ๐๐ง๐ ๐ฌ๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ ๐๐จ๐ซ ๐๐จ๐ญ๐ก ๐ก๐จ๐ซ๐ฌ๐๐ฌ ๐๐ง๐ ๐จ๐ฐ๐ง๐๐ซ๐ฌ:
๐ ๐๐๐ญ๐ ๐๐๐ง๐๐๐ฅ๐ฅ๐๐ญ๐ข๐จ๐ง๐ฌ: Cancellations made with less than 24 hoursโ notice will incur the full service fee. Please provide as much notice as possible when cancelling or rescheduling your appointment.
๐ ๐๐จ-๐๐ก๐จ๐ฐ๐ฌ: If you do not attend your scheduled appointment without notice, the full service fee will be charged.
๐ ๐๐๐ฌ๐๐ก๐๐๐ฎ๐ฅ๐ข๐ง๐ : Sessions can be rescheduled once within 7 days of the original booking, or 14 days for bodywork/fortnightly lessons. Rescheduled appointments also require at least 24 hoursโ notice, otherwise they are considered a late cancellation as I cannot fill the space in time.
๐ ๐๐ฆ๐๐ซ๐ ๐๐ง๐๐ข๐๐ฌ: I understand that emergencies happen. Please contact me as soon as possible if something unexpected comes up, and Iโll do my best to work with you.
๐ For bodywork, to ensure fair scheduling for all clients due to cancellations of large groups of horses over the past 6 months, ๐ ๐ง๐จ๐ง-๐ซ๐๐๐ฎ๐ง๐๐๐๐ฅ๐ $๐๐ ๐๐๐ฉ๐จ๐ฌ๐ข๐ญ ๐ฉ๐๐ซ ๐ก๐จ๐ซ๐ฌ๐ ๐ข๐ฌ ๐ง๐จ๐ฐ ๐ซ๐๐ช๐ฎ๐ข๐ซ๐๐ ๐๐จ๐ซ ๐๐ฅ๐ฅ ๐๐จ๐จ๐ค๐ข๐ง๐ ๐ฌ ๐ข๐ง๐ฏ๐จ๐ฅ๐ฏ๐ข๐ง๐ ๐ ๐จ๐ซ ๐ฆ๐จ๐ซ๐ ๐ก๐จ๐ซ๐ฌ๐๐ฌ. This deposit will be applied to your total session cost and is required at the time of booking to confirm your appointment.
Thank you all for your understanding ๐
