
16/07/2025
Thank you for your patience
We know many of you are in the process of updating your Tandem t:slim X2™ insulin pump ID, and we want to acknowledge the high volume of enquiries we’re currently receiving, due to our recent Tandem Source and new Tandem t:slim Mobile App* software upgrade.
Our Customer Service and Technical Support teams are currently experiencing extended wait times. If your enquiry isn’t urgent, we kindly ask that you email us instead of calling so we can assist as efficiently as possible:📧 au.enquiries@dexcom.com
We appreciate your understanding as we work through this busy period and support thousands of customers across Australia.
ALWAYS READ THE LABEL AND FOLLOW THE DIRECTIONS FOR USE. Read the warnings available on https://hubs.la/Q03xpkC40 before purchasing. Consult your healthcare professional to see if this product is right for you.
The t:slim X2 insulin pump is a portable insulin infusion pump, including sterile cartridge, that delivers insulin subcutaneously through a disposable infusion set.
Tandem Source is a web application intended to support glucose management through the display and analysis of information uploaded from Tandem insulin pumps.
The Tandem t:slim Mobile App is an accessory intended for use as a connected software device that is able to reliably and securely communicate with compatible insulin pumps.
*Bolus delivery from the Tandem t:slim mobile app requires a compatible smartphone model and operating system, software version 7.8.1 onwards on the t:slim X2 insulin pump and additional training.
Australasian Medical & Scientific is a Dexcom company.