07/05/2026
⚠️ Scam Awareness Notice ⚠️
We’ve recently been made aware of scam emails and text messages being sent to patients pretending to be from HotDoc, asking people to enter personal or banking details to receive a “refund”.
As a reminder, Tallowwood Health will never ask for your bank details via text message or email, and HotDoc/Medicare will not request sensitive information by email or SMS.
These messages can look very convincing, so we wanted to share a few things to look out for:
• Unexpected refund messages
• Links asking you to log in or enter bank details
• Messages creating urgency or pressure to act quickly
If you receive something suspicious:
• Don’t click any links
• Don’t provide personal or banking information
• Check directly through the official HotDoc app or website
• Delete the message if you’re unsure
We know scams like this can be unsettling, particularly for elderly family members or those less familiar with technology, so please feel free to share this information with loved ones as well.
Online bookings through HotDoc remain a safe and convenient way to book appointments when using official channels. If you’re ever unsure about a message you’ve received, our reception team is always happy to help.