21/01/2026
🚨 As a Support Coordinator, I am deeply concerned about the proposed I-CAN assessment tool 🚨
Like many in the disability sector, I am increasingly worried about the NDIA’s plan to roll out the I-CAN Support Needs Assessment from mid-2026.
On the ground, we support people with complex, diverse, and often fluctuating disabilities — including autism, psychosocial disability, acquired brain injury, and multiple co-occurring conditions. Many of these needs cannot be captured accurately by a standardised interview or algorithm, no matter how well intentioned.
What concerns me most:
The tool has not been adequately validated across diverse disability types, particularly autistic and psychosocial presentations.
Assessments may be conducted by people without allied health backgrounds, despite the tool being developed and validated by clinicians.
A three-hour interview risks oversimplifying lives that require deep clinical understanding, longitudinal evidence, and functional observation.
There is a real risk that support needs will be underestimated, leading to reduced funding, service breakdowns, and increased crises.
Those of us working alongside participants every day know what happens when plans don’t reflect reality:
➡️ supports collapse
➡️ carers burn out
➡️ participants disengage or deteriorate
➡️ appeals, complaints, and safeguarding concerns increase
We have already lived through the consequences of rushed system change in the NDIS. We cannot afford to repeat those mistakes — particularly when experts are warning that further testing, piloting, and validation is still needed.
This is not resistance to reform.
This is a call for evidence-based, clinically informed, participant-centred planning.
If this tool is to be introduced, it must:
âś” be properly tested across disability groups
âś” be delivered by suitably qualified professionals
âś” include safeguards for complexity and intersectionality
✔ sit alongside — not override — clinical and functional evidence
The cost of getting this wrong will not just be financial.
It will be human.
đź§© NDIS planning must reflect lived experience, not just data points.
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