07/03/2026
📢 Important Information for NDIS Participants – Understanding Support Coordination Billing
As a Support Coordinator, I believe participants should feel confident and informed about how their NDIS funding is used.
Recently, I have had a number of participants ask questions about how Support Coordination is billed, so I wanted to share some general information that may help people understand what is considered appropriate under the NDIS guidelines.
💡 How Support Coordination Should Be Billed
Under the NDIS Pricing Arrangements and Price Limits, Support Coordination providers can only charge for actual work completed that supports the participant to implement their NDIS plan.
This includes activities such as:
• Coordinating supports and services
• Communicating with providers and stakeholders
• Developing service agreements
• Monitoring plan progress
• Preparing for plan reviews
• Crisis support or problem solving
Providers must keep records or case notes of the work undertaken.
⚠️ What is not consistent with NDIS guidance
The NDIS states that providers must not charge for supports that were not delivered.
Examples that may raise concern include:
• Charging a fixed weekly or monthly amount regardless of work completed
• Charging for services without contact or activity
• Charging for time without documentation or evidence of work
Every claim should relate to actual time spent supporting the participant.
🔎 What Participants Can Do
If you are unsure about how your Support Coordination funding is being used, you can:
✔ Ask your provider for case notes or a record of work completed
✔ Review your claims through your plan manager portal or NDIS participant portal
✔ Speak with your plan manager about the claims
✔ Contact the NDIS National Contact Centre (1800 800 110) if you need clarification
The NDIS Quality and Safeguards Commission also oversees provider conduct and can investigate concerns regarding billing practices.
🤝 Remember
Most providers work very hard and ethically to support participants. However, understanding your plan and how supports are billed helps ensure your funding lasts for the supports you need.
Participants have the right to ask questions about their funding.
Disclaimer
This post is intended for general information and education only and does not constitute legal advice. It is not directed at any specific provider or participant. If you have concerns about your individual situation, you should seek advice from the NDIS, your plan manager, or the NDIS Quality and Safeguards Commission.
