TEIA- Townsville Disability Provider

31/10/2025

Happy Halloween from the team at TEIA 🎃👻

28/10/2025

We are pleased to share that we have some AWESOME new staff on board and now have capacity for new Core Participants. TEIA specialises in Community Access supports and as a Registered NDIS provider, we are able to take on NDIA Managed, Self Managed and Plan Managed Clients. ✨

Please send us an email - admin@teia.com.au with your contact details and our management team will be in touch! 📧

23/10/2025

Check out the serenity at Palleranda yesterday afternoon. Our client Z and his support worker headed down to the beach and had a great time making sand castles and enjoying the view. ☀🏖🐚

21/10/2025

TEIA Will be at the TDN Disability Expo on Friday 7th November, 9am-5pm at Willows Shopping Centre.

Let us know if you are coming down to visit and see what we have to offer!

14/10/2025

Our client S enjoying some community access with the support of his worker — grabbing groceries and choosing some flowers to surprise his wife 💐

At TEIA, our support workers assist clients with everyday tasks like shopping, appointments, social outings and building independence in the community. ✨

09/10/2025

What a beautiful view up at the Ross River Dam! ☀️

Our Client D headed up for some exercise with his support worker and the view was absolutely worth the hike! When is the last time you headed up to have a look?

07/10/2025

✨Client Services Officer ✨
Work from home - Townsville Based.
Full-Time 8am -4pm Monday to Friday.

About Us:
TEIA is a registered NDIS Disability Support Agency dedicated to empowering individuals with disabilities to live independently, with dignity and choice. We provide high-quality, person-centered services, and we pride ourselves on creating a supportive and collaborative workplace for our staff.

About the Role:
We are seeking a proactive and organised Operations Support Officer to join our dynamic team. In this vital role, you will provide administrative and operational support to ensure the smooth delivery of our services. You will work closely with management, support coordinators, and frontline staff to keep everything running seamlessly behind the scenes.
This role is ideal for someone who thrives in a fast-paced environment, has exceptional attention to detail, and is passionate about supporting people with disabilities.

Key Responsibilities:
-Coordinate and maintain staff rosters and client schedules.
-Provide day-to-day operational and administrative support to the management team.
-Maintain accurate records, documentation, and compliance requirements.
-Liaise with clients, families, and staff to ensure smooth communication and service delivery.
-Assist with quality assurance and continuous improvement initiatives.
-Undertake other operational tasks as required to support the business.
What You’ll Bring:
-Proven experience in an operations, administrative, or similar role (NDIS or community services experience highly regarded).
-Excellent organisational skills with the ability to juggle competing priorities.
-Strong communication skills, both verbal and written.
-Competence in Microsoft Office Suite and general computer systems.
-Current Blue Card and Disability Worker Screening Clearance (or willing to obtain).
-Own vehicle and valid driver’s licence – vehicle allowance provided in addition to salary.
-A positive, team-focused attitude and commitment to quality service delivery.

Why Join Us?
-Competitive salary + vehicle allowance.
-Supportive team culture with a strong focus on staff wellbeing.
-Opportunities for growth and professional development.
Make a real difference in the lives of people with disabilities.

How to Apply:
If you’re ready to bring your skills and energy to a role where you can truly make an impact, we’d love to hear from you. Please send your resume and cover letter to Tahlia Williams - Operations Manager tahlia@teia.com.au
Applications close Wednesday 15th October 2025.
TEIA is an equal opportunity employer and encourages applications from people of all backgrounds. Previous applicants need not apply.

07/10/2025

DID YOU KNOW.... There are over 200,000 disability service providers operating in Australia… but only 16,000 of them are officially NDIS registered.

TEIA is proudly among that small percentage — and not only that, we've held our registration for over 5 years with ZERO non-conformities.

That means we continuously meet the highest national standards for:
✅ Participant safety and rights
✅ Quality and accountability
✅ Staff training, governance and compliance
✅ External auditing and ongoing evidence

Being registered isn’t a one-off achievement — it requires consistent work, transparency and integrity.
At TEIA, we don’t just tick boxes — we set the benchmark.

02/10/2025

Getting stuck into his next build! Our Client A has been working hard over at Life Skills on his latest project, putting in great focus and effort every step of the way with support from his support workers and the team at . 👏🛠️

30/09/2025

🧩 NDIS Changes for People with Autism – What You Need to Know 🧩

The NDIS has recently announced upcoming reforms that mainly affect children and people with mild-to-moderate autism. Here’s a quick breakdown:

✅ New “Thriving Kids” Program (from 2026–27)
Some children who would’ve entered the NDIS under "Early Childhood, Early Intervention" may instead receive support through this new program, outside of NDIS funding.

✅ Tighter Eligibility & Plan Reviews
NDIS will look more closely at functional impact, not just diagnosis. Some supports previously funded may no longer be included unless they meet stricter criteria.

✅ More Focus on Community & Foundational Supports
Supports like early intervention, therapy and developmental help may shift to schools, health services or community programs rather than individual NDIS plans.

✅ Current Participants
Children with existing plans won’t be removed immediately, but reviews will determine if they stay in the scheme or transition to other supports.

💬 What should you do?

• Keep reports and assessments up to date
• Be clear about your or your child’s daily support needs
• Stay informed and advocate early during plan reviews
• Reach out if you’re unsure how these changes affect you

Please contact us admin@teia.com.au or check out our website www.teia.com.au to see how we can assist.

11/09/2025

💛 R U OK? Day – A reminder to check in 💛

Today is about more than just asking a question. It’s about starting conversations that could change a life. 💬

At TEIA, we know how important it is to look out for one another. Taking the time to ask “Are you really okay?” and being ready to listen can make all the difference.

You don’t need to be an expert – just a caring friend, colleague, or support.

✅ Ask the question
✅ Listen with an open mind
✅ Encourage action
✅ Check in again

https://www.ruok.org.au/💛

So today, and every day – ask the question. You never know the impact it might have.

04/09/2025

Congratulations to our favourite cafe, hyve.!

Very well deserved 🤍

Thank you everyone who voted, we appreciate it 🥰