13/03/2026
Im certainly not a poet.
from "feedback" this week. my nearest and dearest told me clearly my last post was "FLUFFY" because this word triggers an emotional response below is a more detailed account of my feelings from the week ahead.
here it is:
Working in the disability and psychosocial support space teaches you something very quickly.
Behaviour is rarely just behaviour.
Often, it is communication.
Communication of unmet needs, emotional overwhelm, trauma responses, or a nervous system that feels unsafe.
When we understand this clinically, everything shifts.
Instead of reacting to behaviour, we begin to ask different questions:
• What need is not being met?
• What is this person trying to communicate?
• What support, safety, or regulation might they be searching for?
As support workers, you stand in that space every day — helping people regulate emotions, navigate environments, and find stability when things feel overwhelming.
But here is the part we must also acknowledge.
Sometimes the people supporting others also need support themselves.
Because being present for another person’s emotional world requires empathy, patience, resilience, and psychological safety.
As a Director, my role is not just ensuring services are delivered.
It is ensuring the people delivering them feel supported, heard, and protected, so they can continue doing the work that truly changes lives.
When we understand behaviour through the lens of unmet needs, we move away from judgement and towards connection, regulation, and meaningful support.
And in that space, something powerful happens.
The person feels seen.
The environment becomes calmer.
And support becomes truly person-centred.
Some days are hard.
Some days are difficult.
But understanding always creates a pathway to tomorrow.
