15/04/2026
Digital transformation is reshaping postal jobs across Europe — and today, the European Social Dialogue Committee for the Postal Sector (SDC) took an important step forward.
At the final conference of the EU project “Postal Skills and Work Environment in the Digital Transition: New Reflections from the Social Partners”, employers and trade‑union representatives came together to present the main findings of a two‑year collaboration on the future of skills, work organisation and occupational health and safety in our sector.
Maria Luisa Cabral, Director for Quality Jobs, Working Conditions and Social Dialogue DG EMPL, emphasised the essential role of social dialogue in shaping future‑proof jobs and navigating the opportunities and challenges of AI. Her message was clear: social partners are key drivers of change.
Botond Szebeny, Secretary General of PostEurop, reinforced this by underlining that skills development and training remain the strongest tools for companies facing rapid digital and environmental transitions.
The project delivered a comprehensive, forward‑looking analysis of how postal work will evolve over the next decade, covering four core operational areas:
· Post Office Networks
· Call Centres and Customer Care
· Sorting Centres
· Delivery of Postal Items
Using a hybrid methodology — from desk research and machine‑learning forecasting to interactive seminars supported by a GenAI‑powered chatbot — the project generated a robust evidence base to anticipate future skills needs and emerging OHS risks.
A key outcome is the Training Pathways Catalogue, a practical tool designed to help postal organisations adapt and strengthen training programmes, mitigate skill shortages and ensure operational continuity in a fast‑changing environment.
The conference concluded with an inspiring show‑and‑tell by Rami El Hachem (DHL Supply Chain) and a roundtable discussion on preparing people and organisations for the future of work.
A big thank you 🙏 to all social partners, experts and participants who contributed to this important milestone. Together, we are shaping a resilient, skilled and future‑ready postal sector.
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