Provincial Medical Sign Language Interpreting Service

08/06/2025

Services Not Covered: Some services aren't included—discover what they are- PLS Language Services Provincial Health Services Authority - PHSA

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07/03/2025

Community Advisory Group - PLS Language Services Provincial Health Services Authority - PHSA

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06/02/2025

How do HCP request - PLS Language Services Provincial Health Services Authority - PHSA

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05/07/2025

Provincial Health Services Authority - PHSA
Today, we proudly honour the essential role of interpreters in the health care system. Interpreters are skilled professionals who make sure language never stands in the way of safe, compassionate, and equitable care.

Whether interpreting in-person, over the phone, or through video, these individuals bring clarity to complex medical conversations, empower patients to make informed decisions, and ensure that providers can deliver care that is truly patient-centered.

To all the interpreters supporting patients and providers across our health care system: thank you for your professionalism, empathy, and commitment to breaking down barriers. Your work has a profound impact on patient outcomes and experiences, and we are deeply grateful for all you do.

05/06/2025

Accessibility Matters - PLS Language Provincial Health Services Authority - PHSA

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02/03/2025

https://vimeo.com/1035305703

Your Voice Matters: Providing compliments or complaints about language services. We're here to listen!

We take concerns about the quality of your care seriously. If we haven't met your care expectations, the PCQO is here to feedback, provide opportunity to resolve those concerns. We also accept your compliments and it is our pleasure to pass on those comments to the programs and ensur staff are recognized for their exceptional care.

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01/06/2025

https://vimeo.com/1034619041?share=copy

Your legal rights: Understand your rights as a member of the Deaf, Deaf-Blind and Hard of Hearing community.

You do have a legal right to access sign language interpreters, intervenors, and CART services at medical appointments. these services are available 24 hours a day, 7 day a week. PLS works to support health care organizations and staff to fulfil this obligation.

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12/23/2024

https://vimeo.com/1023429107?share=copy

Patients: HCP Booking Language Services: Explore the steps to language services for HCP.

Sign Language interpreting, intervenor and Communication Access Realtime Translation services are available to all health care professionals providing services covered under the Medical Services Plan or under the B.C. health authorities. These services are provided at no cost to the practitioner or patient.

This is "Explore how HCP Booking - PLS Language Services" by Provincial Language Services on Vimeo, the home for high quality videos and the people who…

12/18/2024

https://vimeo.com/1020334917?share=copy

Did You Know: Provincial Language Services provides services to individuals who are Deaf, Deaf-Blind, and Hard of Hearing and designates?

Family designate is a family, friends, or Power of Attorney (POA). Also, provided for designate who is Deaf, Deaf-blind and Hard of hearing.

This is "Did You Know - PLS Language Services" by Provincial Language Services on Vimeo, the home for high quality videos and the people who love them.

06/17/2024

June marks Deaf-Blind Awareness Month—a time to honour the unique experiences and challenges faced by individuals within the Deaf-Blind community. According to the Canadian Deaf-Blind Association, approximately one in 3,000 Canadians are Deaf-Blind, a condition characterized by vision and hearing loss.

“Working with the Deaf-Blind population has reshaped my perspective on nursing and health care,” Alanna shares. “It’s about meeting families where they are at, ensuring the care we provide is patient and family-centered and refraining from making assumptions based solely on a diagnosis. Ensuring this population has equitable access to specialized developmental assessments when needed, is one of our core priorities.”

As we reflect on Deaf-Blind Awareness Month, let’s remember that we all play a role in fostering a more inclusive world. To learn more about services available to support Deaf-Blind individuals accessing health care, please visit phsa.ca/pls.

04/16/2024

🌟 Calling all patients who are Deaf, Deaf-Blind, or Hard of Hearing and who speak a language other than English 🌟

Are you passionate about breaking down language barriers in virtual healthcare? Your input is invaluable to the Partnering for Appropriate Virtual Care collaborative at PHSA.

Help improve access to virtual care by taking our survey, available in 7 languages:
- American Sign Language
- Simplified Chinese
- Traditional Chinese
- English
- French
- Punjabi
- Spanish

Your voice matters! Take the survey here: http://www.phsa.ca/health-professionals/professional-resources/provincial-virtual-health/partnering

04/12/2024