23/02/2014
Limited Time Offer!
Valid Till Monday March 10th
Get an intensive 3 day ITIL course introducing the lifecycle of managing IT services at for ITValue GP 1500 (Value EGP 2500) – Prepares you for ITIL V3!
Please contact Reservation Division for more information
73 Hasnin Heikal , from Abbas Akad , Nasr City
01095494007
info@itvalue.com
Course Description:
This exciting and dynamic 3 days Intensive course, fully updated for ITIL 2011, introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to successfully complete the associated exam,required for entry into the future ITIL intermediate level training courses.
The ITIL best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.
Audience:
IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrator
Learning Objectives:
At the end of this course, you will be able to:
Identify the key principles and concepts of IT Service Management.
Identify the benefits of implementing ITIL in an organization.
Identify the Service Management processes and how they map to the Service Lifecycle.
Identify the basic concepts and definitions related to the Service Lifecycle.
Identify the activities and roles involved with the Service Lifecycle.
Identify the relationship of each component of the Service Lifecycle and how they map to other components.
Identify the factors that affect the effectiveness of the Service Lifecycle.
Course Date :
3 Days Course : Monday to Wednesday 10th of March from 6:00 PM
Get an intensive 3 day ITIL course introducing the lifecycle of managing IT services at A2Z Egypt for EGP 1500 (Value EGP 2500) – Prepares you for ITIL V3! Please contact Reservation Division for more information . This exciting and dynamic 3 days Intensive course, fully updated for ITIL 2011, introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to successfully complete the associated exam,required for entry into the future ITIL intermediate level training courses. The ITIL best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs. Audience: IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrator Learning Objectives: At the end of this course, you will be able to: Identify the key principles and concepts of IT Service Management. Identify the benefits of implementing ITIL in an organization. Identify the Service Management processes and how they map to the Service Lifecycle. Identify the basic concepts and definitions related to the Service Lifecycle. Identify the activities and roles involved with the Service Lifecycle. Identify the relationship of each component of the Service Lifecycle and how they map to other components. Identify the factors that affect the effectiveness of the Service Lifecycle. Course Date : 3 Days Course : Monday to Wednesday 10 of March from 6:00 PM
