26/02/2026
**CHANGES TO PHONE MENU**
We would like to share the good news that we have amended our phone menu slightly. We have added in an additional option, which will be available from Monday 2nd March, that will take you directly through to our secretarial team.
If you are phoning us with a query about a referral, or you have submitted solicitors or life insurance paperwork, you have applied to the British Army, are awaiting DVLA paperwork or perhaps you have applied for a jury duty exemption letter - this option is for you.
You will be redirected to a voicemail service, where you will be prompted to leave a detailed message. Our secretarial team will review your message, find out the necessary information you have requested and phone you back within 5 working days. If your query is more urgent than this, you need only state this at the start of your message and if appropriate, the secretaries will prioritise your query.
We are positive that this will help with the appropriate redirecting of calls and get you to the most appropriate team in the quickest way.