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Monday 8am - 6pm Tuesday 8am - 6pm Wednesday 8am - 6pm Thursday 8am - 6pm Friday 8am - 6pm

Albyn Medical Practice

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Albyn Medical Practice

The Practices provides NHS services for almost 11'000 patients in the city centre of Aberdeen.

We proudly work together with patients, medical colleagues, Health & Social Care Partnership, voluntary and 3rd sector agencies to deliver the best possible care for our patients and to promote a healthier Grampian. Safety information & moderation;

Please note that this is a moderated information site and this is not a public forum. This site is moderated Monday to Friday between the hours of 8am and 6pm (excluding public holidays). The moderators reserve the right to delete any comments that contain vulgar language, personal attacks of any kind or offensive comments that target or disparage any ethnic, racial or religious group. Further to this, we also reserve the right to delete any comments that:

• are spam or include links to other sites
• are clearly off topic
• advocate illegal activity
• promote particular services, products or political organisations
• infringe on copyrights or trademarks
• use personally identifiable medical information (We recommend you do not share any of your medical information on our Social Media pages)
• contain case-specific and other confidential information

Seeking Medical Advice;

Please do not post medical or health queries on this page as we will be unable to respond to these. If you require urgent medical attention:

• Daytime - contact your own GP Surgery
• Evenings, weekends and holidays - telephone NHS 24 on 111
• For serious accidents and medical emergencies - telephone the ambulance service on 999

Please also be aware that anything that you post on our page will be visible to everyone who accesses this page. Providing feedback on NHS Grampian services

Please don’t provide feedback on NHS Grampian and our services on this page. Instead, you can contact us direct to praise staff, comment on our standards of care or let us know your views on any other aspect of NHS services in Grampian by the following:

Post:
NHS Grampian Feedback Service
Summerfield House
2 Eday Road
Aberdeen
AB15 6RE

Tel: 0345 337 6338
Email: gram.nhsgrampianfeedback@nhs.scot

The Feedback Service is open during the office hours of Monday to Friday 9:00am to 5:00pm. Please note that other than our official posts, any comments expressed on the site do not reflect the opinions and position of NHS Grampian or its offices and employees.

25/08/2025

The most recent quarterly infographic on weekly contacts is shared below. It clearly shows General Practice as being the busiest sector, with a whopping 615k contact difference between the second busiest sector with Pharmacy First.

21/08/2025

Our new phone system is now installed and fully operational, with our team now mirroring the image below...

However from 2pm on Tuesday 19th through to Wednesday 20th, anyone who attempted to use our automated prescription line may have had some difficulty in doing so due to a lack of a tone. This has been resolved and there is now a beep to indicate when you should start talking. We would encourage anyone who may have attempted to order a prescription to re-order this to ensure it is received and processed.

Thank you for your patience while our team navigate and learn a new system.

18/08/2025

Albyn are getting a new phone system installed on Tuesday 19th Aug and Wednesday 20th Aug. This may cause disruptions, primarily on the Tuesday, but these should be minimal.

Our phone lines will be closed from 1230 - 1330 on Tuesday 19th August to allow the switchover from old to new to take place.

Please note that our staff will be undergoing training during their working day so we would appreciate your patience and understanding during this time.

The new phone system will provide many benefits for our team and will hopefully allow us manage demand better.

Thank you for your understanding and patience. The image below may accurately represent how some of us feel during this transition.

14/08/2025

**REMINDER**

We are now closed for staff training, and will re-open from 8am tomorrow.

13/08/2025

**PATIENT NOTICE**

The Practice will be closed from 2pm tomorrow afternoon for staff training. We will re-open at 8am on Friday 15th August.

Please note, eConsults will be unavailable during this time.

If you experience a life-threatening medical emergency, please phone 999. We will be operating an emergency-only service during the closure.

Thank you for your co-operation and understanding.

07/08/2025

**PATIENT NOTICE**

Albyn are currently in the process of having backscanning completed, which is the digitisation of all paper medical records. Throughout this process, there have been multiple "unscannables" identified (i.e. copy of radiology images, floppy disks/CDs with medical information, etc) that cannot form part of the digital record. This usually affects those who have had healthcare provided outwith the UK.

The Practice will shortly be making contact with affected patients, advising them of the need to collect these items. The Practice will only be able to hold on to the items for a certain period of time therefore it is the patient's responsibility to ensure they collect their possessions, otherwise they may be destroyed/disposed of.

Thank you for your understanding and patience throughout this process. If you do not receive any communication from the Practice, you are not affected by the above.

04/08/2025

**MISSED APPOINTMENTS - JUNE 2025**

We had a large reduction in missed appointments throughout June, however we also had a lot of annual leave within our clinical team to mark the start of the summer holidays, and therefore our appointment availability was reduced.

The summer months are a tricky time to monitor the level of DNAs due to the volume of annual leave we have within the team and the figures therefore don't reflect a true picture.

We hope this reduction in missed appointments continues and we will continue monitoring and sharing this information with you.

Thank you for your co-operation with this. Remember - if you can no longer attend a pre-planned appointment, simply reply "CANCEL" to the text message reminder.

31/07/2025

**MISSED APPOINTMENTS - MAY 2025**

Compared to April, we had a slight increase in the number of missed appointments throughout May. Almost 13 hours of missed GP clinical time is not acceptable, especially when we are so pushed for appointments from those who are seeking our help.

Text message reminders are sent out to remind you of your appointment, however we cannot guarantee this service at all times. We would therefore recommend you put all appointment details into your calendar.

If you cannot attend, please respond "CANCEL" to the reminder text, or email us with at least 24 hours notice on gram.albynweb@nhs.scot

Help us to help you.

28/07/2025

**MISSED APPOINTMENTS - April 2025**

We are a little behind in sharing our DNA figures! We have April, May and June to share with you.

The below figures are for April 2025. Of note, 1.5 days of GP clinical time lost, 1 full day of nursing time lost, half a day of CTAC time lost and almost half a day of Physiotherapy and Pharmacotherapy time lost.

We continue monitoring our DNA levels and contacting patients appropriately if they miss an appointment.

Our text message reminder service continues to run, so please remember to reply "CANCEL" if you can no longer make an appointment.

10/07/2025

**PRACTICE CLOSURE**

Please note, the Practice will be closed on Monday 14th July for the public holiday. We will re-open on Tuesday 15th July at 8am.

Should you require urgent medical assistance that cannot wait until we re-open, please phone 111.

08/07/2025

**WE ARE HIRING**

Albyn Medical Practice are looking for an enthusiastic person to join the reception team - preferably on a part-time basis.

There's a lot that goes on behind the scenes in a GP surgery. We are therefore seeking a forward-thinking individual who can use their initiative and be trusted to crack on with the work.

If you enjoy being busy, helping the public and learning lots of new skills along the way, please consider applying to join the team. No two days are the same and we love it.

Email; gram.albynrecruitment@nhs.scot for more information on the role and how to apply.

19/06/2025

**PATIENT NOTICE**

Due to software failures this afternoon, we have had to shut off our eConsult service.

If you require urgent same-day assistance, please phone the Practice on 01224 586829. If your query is not medically urgent, please consider doing an eConsult tomorrow or alternatively, visiting your local community pharmacy for help.

Many thanks for your understanding during this time.

Address

30 Albyn Place
Aberdeen
AB156NG

Opening Hours

Monday	8am - 6pm
Tuesday	8am - 6pm
Wednesday	8am - 6pm
Thursday	8am - 6pm
Friday	8am - 6pm

Telephone

+441224586829

Website

http://www.albyn.net/

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