05/02/2026
📞 Important update to our phone system
From Monday 9th February 2026, we’ll be introducing a new voice agent when you call the practice.
When you ring us, you’ll be greeted by an automated message with options relevant to your enquiry.
📆 If you require an appointment, you’ll be asked a short set of triage questions to help direct you to the most appropriate source of care.
📞 If you’d prefer to speak to our Patient Services Team, you can request a callback.
Please note: the callback service does not guarantee an appointment. All requests will be triaged and managed in the same way as our voice agent, to ensure patients receive the right care as efficiently as possible.
Thank you for your understanding and support as we introduce this new and upcoming improvement to The Cambridge Practice 💙