03/02/2022
We are looking for enthusiastic, passionate and caring individuals to join our growing team covering Letchworth and Baldock
Duties and Responsibilities
• To work closely with the Registered Manager and Care Coordinator for the day to day service provision to the Service Users by producing detailed work schedules for the Care Workers and providing both written and verbal instructions/guidance to them.
• To be conversant with the Care Standards Act 2008 for Domiciliary Care Regulations (National Minimum Standards) and legislation governing the service and other regulations concerning the provision of both domiciliary care and residential care services.
• To be aware of the Quality Assurance Policy of the Company in the provision of a
quality service to the Service Users.
• To represent the Company in a professional manner at all times, on the telephone, face to face or in written communication.
• To ensure that telephones are answered promptly, and people are spoken to in a polite and respectful manner.
• To maintain confidentiality at all times and carry out the Company’s Confidentiality Policy.
• To carry out the monitoring of the service in the field to ensure that it meets the quality targets of the Company, contractual requirements of the commissioners and the CQC and to keep the Registered Manager informed of the outcomes and issues that are identified.
• To report to the Registered Manager any issues regarding the legislative requirements concerning the services provided and the staff providing them.
• To visit Service Users and to make reviews of the written Care Plans, examine the written records of medication administration, finance and daily log notes kept by Staff as required by the Registered Manager.
• To carry out induction, training and supervision of Care staff.
• To carry out spot checks and Supervision reviews of the Staff’s performance.
• To carry out team meetings for Care Workers.
• To produce reports as required by the Registered Manager.
• To maintain accurate records.
• To support carers in completing their Care Certificate
• To provide hands on support on the field to the care team
• To promote L&F Care Services at all opportunities
HEALTH & SAFETY
• To be familiar with the Company’s obligations under the Health and Safety at Work Act 1974 and the other Health and Safety Regulations detailed in the Company’s Health and Safety Policies.
• To carry out risk assessments under the Health and Safety requirements.
• To keep the Registered Manager informed of the outcomes and issues that are identified concerning Health and Safety issues.
QUALITY CONTROL
• To implement the monitoring and quality control processes under the Company’s Quality Monitoring Policy.
• To carry out carry out surveys, monitoring Staff performance, training and supervising Staff in Quality Control assessments.
• To be familiar with and to implement the Company’s policies and procedures and all legislative and regulatory requirements relating to the activities of the Company.
• To be aware of the Quality Assurance Policy of the Company in the provision of a quality service to the Service Users.
• To represent the Company in a professional manner at all times, on the telephone, face to face or in written communication.
• To ensure that telephones are answered promptly, and people are spoken to in a polite and respectful manner.
GENERAL:
• To carry out in the aim of the Company in providing a quality service by a
team of trustworthy, well trained and reliable Care Workers.
• Participate in the ‘out of hours’ call rota.
• To carry out any other tasks required by the Registered Manager that are commensurate with the level of responsibility.
JOB SPECIFICATION:
Essential:
• Experience in care provision at a level that reflects the responsibilities of the post applied for
• Good literacy and numeracy skills
• Good presentation skills
• Computer literate
• Understanding of legislation concerned with care provision
• Administrative experience
• Full driving license
Desirable:
• NVQ 3
• Professional qualification
• Experience of working as a supervisor within health and social care sector or other areas
Competencies:
• Dedication and commitment
• Effective team player
• Good communication skills and time management
• Sound understanding of good care principles
• Ability to cope under pressure
• Calm and patient
• Ability to deal with change or emergencies
• Ability to display empathy and understanding
• Flexible and reliable
• Management skills
