24/03/2026
Walsall West One Primary Care Network (PCN)
Walsall West One PCN is a collaboration of 5 GP surgeries that work together to provide effective and integrated primary care services to the population of West Walsall, particularly those with complex or long-term health conditions.
A primary care network is a group of GP practices that work closely together with other health, social care and voluntary organisations to improve patient services. These can include community services, mental health teams, adult social care services and pharmacies. The PCN supports patients using a more personalised approach, listening to the patient’s concerns and asking what matters to them.
Walsall West One PCN consists of the following practices:
· Kingfisher Darlaston Practice
· New Invention Health Centre
· Darlaston Family Practice
· Darlaston Health Care
· Stroud Practice
PCN Services
Extended Access Evenings & Weekends)
As a PCN, we also offer additional routine appointments, known as Extended Access (EA) appointments with the GP and other healthcare professionals that are outside normal working hours. These appointments are pre-bookable and can be offered as a telephone or face to face appointment. Once booked, you will be informed of the location of your appointment by the reception staff members.
Operating Hours
· Weekdays: 6:30pm – 8/8:30pm
· Saturdays: 9am- 5pm
Booking Appointments can be booked via your GP practice reception.
Additional Roles Reimbursement Scheme (ARRS)
To maximise the care that can be provided to the patients, we have various roles that include clinical and non-clinical staff members within our PCN. The following roles include:
Clinical Pharmacists - Undertake structured medication reviews, either in person or by telephone. They ensure that medicines are safe, appropriate, and well understood. They support patients with optimising long-term medication.
Pharmacy Technician – supports patients to manage their medication and manage prescriptions. Telephone appointments only are offered.
Social Prescriber – Telephone appointments can be offered with patients to identify non-medical needs and signposted to appropriate services such as community groups, social care services, housing support, financial support and wellbeing support. Their role focuses on improving their overall quality of life and independence. Sufficient time is allocated to have in depth conversations that are related to your concerns.
Care Coordinators – Provide personalised support to manage your healthcare needs and signpost to the appropriate healthcare professional. Care Coordinators assist with care planning, organising appointments, prepare for follow up appointments so that individuals stay on track with their long-term condition management. They can also provide support with the NHS app services such as gaining online access to medical records. An online access form can be requested from the reception desk and then once approved by the GP, online access can be given.
First Contact Physiotherapists (FCPs) – FCPs carry out physical assessments, diagnose and recommend appropriate treatments for individuals with musculoskeletal problems such as back pain, joint pain and muscle pain. Appointments offered can be telephone or face to face.
Mental Health Practitioner – Mental health practitioners provide specialist mental health support to individuals with complex mental health needs such as anxiety and depression. They will carry out assessments, provide advice and support around managing mental health needs, signpost to other services if appropriate and offer brief interventions. Individuals over the age of 18 years old can be offered either a telephone or a face-to-face appointment.
GP Assistants – Supports GPs to reduce workload and contribute to smooth running appointments by handling routine administrative tasks and basic clinical duties such as; blood tests, blood pressure check, ECGs and patient health checks.
Patient Engagement Events
Our Social prescribing team; care coordinators, health and wellbeing coach and social prescriber also offer patient engagement events that occur once a month. The event can also be known as a ‘coffee morning’ in which patients registered at the surgery will be invited to an informal discussion around a topic that includes a guest speaker. Flyers and posters will be displayed at the surgery of the upcoming event and patients will be invited from the social prescribing team via a telephone call. This is an opportunity for patients to be educated around different health topics and to get to know their social prescribing team within their local area whilst also enjoying refreshments that are provided. Examples of previous patient engagement events are:
· Men’s mental health Healthy lifestyle
· Social isolation
· Digital exclusion
