Optical Consumer Complaints Service

12/08/2025

Some amazing feedback for the OCCS Team:
"I just wanted to extend my sincere thanks for your support in resolving my recent complaint
Your prompt response, clear communication, and respectful handling of the matter made a difficult situation far easier to navigate. I’m very grateful for your help in bringing this to a dignified close."

01/08/2025

The OCCS is a service that assists both the public and Optical profession to reach a mutually beneficial outcome through mediation. Funded by the GOC, the OCCS is a free to use service Contact our teams via 0344 800 5071 or via enquiries@opticalcomplaints.co.uk for more information.

25/07/2025

With Summer Holidays upon us here’s some important information to be aware of about your optical wear when travelling.

Getting ready for your summer holiday? The OCCS share some important facts about travelling with your optical wear.

24/07/2025

Click here for the Summer Edition of the OCCS Newsletter

Welcome to the summer newsletter for the Optical Consumer Complaints Service (OCCS). Here we share the highlights from our 2024-25 annual report, plus the details of a case we mediated in which started with a social media mix up.

23/07/2025

Need help with a complaint? The OCCS is here for you Monday to Friday, 8am - 6pm. We're closed on weekends, but you can reach out to us during the week for support. Contact our teams via 0344 800 5071 or via enquiries@opticalcomplaints.co.uk for more information.
https://www.opticalcomplaints.co.uk/

21/07/2025

Great Feedback for the OCCS Team
I am grateful for your impartiality

17/07/2025

Unsure of how the process works with the OCCS? We’ve got you covered:

https://www.opticalcomplaints.co.uk/our-process/

14/07/2025

Ready to update your spectacles? What to think about when placing your order to avoid problems in the future. The OCCS share some tips to aid a consumer's shopping experience.

In the UK as spectacles are classified as a bespoke item, there is no right to cancel following placing your order; you would be reliant on the practice’s goodwill or any internal policies they may have in place.

11/07/2025

Some Great Feedback for the OCCS Team:
As usual, you and your team are great.
Thank you so much for your support and kindness.
All the best!

09/07/2025

Are you entitled to a free eye test? Find out, here:

https://www.england.nhs.uk/south-east/wp-content/uploads/sites/45/2019/02/290226-NHS-GOS-Sight-Test-and-Voucher-Eligibility.pdf

08/07/2025

Our next instalment of our Meet the Team Series focussing on the longest serving Resolution Manager at the OCCS : Dawn Slocombe

Dawn joined the OCCS in August 2015 as a Resolution Manager following 31 years experience within the optical sector spanning from receptionist, optical advisor, assistant manager, manager, and regional manager’s assistant.