13/11/2025
We’re delighted to celebrate Charlotte Phelon, Senior Care Assistant and all-round legend, as she marks an incredible 25 years at John Wills House.
Charlotte began her career with St Monica Trust at Cote Lane — “in the far-off days of sisters and matrons!” — before joining the original John Wills House care team when the home first opened a quarter of a century ago.
Laughing that she’s now “part of the furniture, an original fixture,” Charlotte continues to make a big impact across the Trust. She trains new starters and apprentices, saying, “I get a real thrill helping them learn the ropes and go on to do brilliant things for St Monica Trust.”
What makes her happiest, though, is working with residents and making a difference to their lives. Reflecting on one of her proudest moments, Charlotte recalls organising a holiday to Cornwall for a resident: “They thought it would be impossible to be in a care setting and go on holiday, but we made it happen — and it meant the world to them.”
Congratulations, Charlotte, on 25 years of living the St Monica Trust three C’s -Connection, Contribution and Choice!