Redlands Surgery

08/01/2026

IMPORTANT INFORMATION

Please be aware that with effect from today 8th January 2026 there will be some temporary limitations to how we provide our services.

NHS WALES APP
The App has been switched off today therefore you will not be able to request a repeat prescription via this method until the service is switched back on next Thursday 15th January.

APPOINTMENTS AND QUERIES
As we begin the transition today we will have limited or no access access to patient records so please try and keep all routine queries to a minimum, we may not be able to respond until we Go live on Thursday 15th January. Similarly we kindly request that all appointment requests are of an urgent particularly on FRIDAY 9TH JANUARY when we will have no access to patient records. At other times we will have very limited access.

REPEAT PRESCRIPTIONS
We will not be able to process any repeat prescription requests until Thursday 15th January.

We thank you in advance for your careful consideration before calling the surgery in the coming days.

02/01/2026

IMPORTANT INFORMATION REGARDING THE ORDERING OF REPEAT PRESCRIPTIONS - SEE BELOW:

With Effect from the 31st December 2025 we will no longer be using the prescription.w97003@wales.nhs.uk e-mail address as a method of ordering prescriptions.
You can use one of the following methods to order your prescription; a. NHS Wales App, b. Secure form on our website https://www.redlandssurgery.co.uk/, c. Request directly from the surgery using the re-order form attached to your last prescription, or making an arrangement with a pharmacy of your choice to order the prescription on your behalf. Please see Below for further details
NHS WALES APP
The easiest way to order your repeat prescription is via the NHS Wales app. To access the app, you must have a fully verified NHS login or a valid photo ID to prove who you are and be aged 16 or over. If you do not have photographic ID please contact the surgery and ask to speak to the practice manager who can verify you by using other means.
1. Download the app by clicking the link below or visit app.nhs.wales
https://app.nhs.wales/login
2. Create your NHS login account
3. Log in via your NHS login account and manage your health from anywhere
4. If you need help or support using the NHS Wales app visit: apphelp.nhs.wales
USING OUR WEBSITE
You can also order repeat prescriptions online using the secure form on the practice website www.redlandssurgery.co.uk
ORDERING DIRECT FROM THE SURGERYY
You can request in person at the practice using the printed medication list which was attached to your last repeat prescription. Ask at reception if you need another copy.
ARRANGE WITH A PHARMACY
Make arrangements with a pharmacy of your choice for them to order your prescription on your behalf.
Please note requests for repeat prescriptions WILL NOT accepted by telephone or email.
If you need to order early because you are going on holiday, please clearly state this to prevent any delay.

The Self Help Hub is a central platform where you can access a range of tools, information, and support services to help you manage your health and wellbeing more independently.

02/01/2026

Redlands Surgery Activity Data December 2025

29/12/2025

IMPORTANT INFORMATION REGARDING THE ORDERING OF PRESCRIPTIONS

With Effect from the 31st December 2025 we will no longer be using the prescription.w97003@wales.nhs.uk e-mail address as a method of ordering prescriptions.

You can use one of the following methods to order your prescription; a. NHS Wales App, b. Secure form on our website https://www.redlandssurgery.co.uk/, c. Request directly from the surgery using the re-order form attached to your last prescription, or making an arrangement with a pharmacy of your choice to order the prescription on your behalf. Please see Below for further details

NHS WALES APP
The easiest way to order your repeat prescription is via the NHS Wales app. To access the app, you must have a fully verified NHS login or a valid photo ID to prove who you are and be aged 16 or over. If you do not have photographic ID please contact the surgery and ask to speak to the practice manager who can verify you by using other means.

1. Download the app by clicking the link below or visit app.nhs.wales
https://app.nhs.wales/login
2. Create your NHS login account
3. Log in via your NHS login account and manage your health from anywhere
4. If you need help or support using the NHS Wales app visit: apphelp.nhs.wales

USING OUR WEBSITE
You can also order repeat prescriptions online using the secure form on the practice website www.redlandssurgery.co.uk

ORDERING DIRECT FROM THE SURGERYY
You can request in person at the practice using the printed medication list which was attached to your last repeat prescription. Ask at reception if you need another copy.

ARRANGE WITH A PHARMACY
Make arrangements with a pharmacy of your choice for them to order your prescription on your behalf.

Please note requests for repeat prescriptions WILL NOT accepted by telephone or email.

If you need to order early because you are going on holiday, please clearly state this to prevent any delay.

The Self Help Hub is a central platform where you can access a range of tools, information, and support services to help you manage your health and wellbeing more independently.

09/12/2025

PRESCRIPTION ORDERING

We will be changing clinical IT systems between 9/1/2026 and 16/1/2026 and will therefore be unable to process any repeat prescriptions.

If you are due medication during this time, please submit your request early.

Order repeat prescriptions by Wednesday 31st December 2025.

Thank you for your understanding

09/12/2025

Vale of Glamorgan Food Benefits

04/12/2025

FOUND WATCH

Today we had a watch handed in to the surgery which may have been lost by someone visiting the surgery during the morning. If you think this may be yours please contact the surgery and ask to speak to the practice manager, I will need to know the make of the watch and what type of strap it has. Thank you

03/12/2025

https://www.redlandssurgery.co.uk/news/2976-important-service-update-system-change-and-temporary-appointment-restrictions-8th-16th-jan-2026

Commencing Thursday 8th January 2026, our surgery will begin migrating from our current Vision clinical system to the new EMIS (Optum) clinical system. This is a much-needed and long-awaited upgrade.

03/12/2025

📢 IMPORTANT PATIENT INFORMATION 📢

We have an important announcement to share with you. Commencing Thursday 8th January 2026, our surgery will be starting the process of migrating from our current Vision clinical system to a new clinical system EMIS (Optum).
This is a much needed and longed for change in clinical systems. It is hoped that the new clinical system will improve efficiency, streamline our processes and enhance patient care. As the demands on our services increase, we need a system that is robust and reliable, designed to reduce delays, improve safety, and enable clinicians to focus more on patient care.
EMIS clinical system is much more intuitive and easier to use than our current system, it supports primary care teams to make informed decisions about patient care, simplifies appointment management, enhances reporting and ensures seamless data sharing with other healthcare providers, ultimately helping practices deliver safer and more effective care.
Of course, changing systems is not without its own pressures as we navigate the new system, learning how to create new clinics etc. We will need to restrict access to our appointments. You will see that from the 8th January 26 we will be restricting appointments to Urgent only until we are confident that we have all the correct measures in place. We appreciate that we are asking a lot of you but we would be grateful if you could bear with us while we navigate the changes that are ahead of us. We will keep you updated along this journey.
Your cooperation and understanding are greatly appreciated as we work to enhance our services for you. Thank you for your ongoing support.

20/11/2025

Please see below from Compassionate Penarth

You are warmly invited to join us for a special networking event during Grief Awareness week, bringing together local organisations, groups, and professionals who support people in life’s final chapter, through frailty, dying, death, bereavement and grief.

This informal gathering is an opportunity to:
• Share what your organisation offers
• Connect with others working in related areas
• Learn about support available in the local community

There will be talks from a selection of local organisations to introduce their work and inspire discussion, information can be found via the Eventbrite link. There will be some shared space to display resources. A flyer is attached if you would like to share with others.

Date: Wednesday 3 December
Time: 1-3pm, Light refreshments will be provided
Venue: Penarth Cemetery Chapel
Booking via Eventbrite: https://www.eventbrite.com/e/connecting-support-around-lifes-final-chapter-tickets-1943904152649?utm-campaign=social&utm-content=attendeeshare&utm-medium=discovery&utm-term=listing&utm-source=cp&aff=ebdsshcopyurl

Whether you’re part of a charity, healthcare service, community group, faith organisation, or local business with a caring focus, your contribution and presence will help strengthen the local network of support at life’s most difficult times.
We hope you can join us for this valuable and compassionate exchange of ideas.

A networking event bringing together local organisations, groups, and professionals who support people through life's final chapter

04/11/2025

Your Local Pharmacy Common Ailments Service

The Common Ailments Service aims to improve patient access to consistent, evidence-based advice for the management of common ailments. The following ailments are covered by the service:

acne vulgaris
allergic rhinitis
athlete’s foot
lower back pain without radiculopathy (acute)
chickenpox (in children under 14 years of age)
cold sores
conjunctivitis (bacterial)
constipation
diarrhoea
dry eye disease
dry skin (includes contact dermatitis and atopic eczema)
dyspepsia
haemorrhoids
head lice
infantile colic
ingrowing toenail
mouth ulcers (simple aphthous)
nappy rash
oral candidiasis
ringworm (tinea corporis), tinea cruris and intertrigo
scabies
sore throat
teething
threadworms
urinary tract infection in people assigned female at birth (AFAB) with female genitalia (lower, non-complicated, 16 – 64 years; not pregnant or catheterised)
vulvovaginal candidiasis
warts and verrucae

03/11/2025

If you are pregnant or planning a pregnancy please see the attached link to the Cardiff and Vale Midwifery Service. Please be aware you do not need to see your GP to be referred to the Midwifery Service, you can self refer by using the appropriate link on the website, If you are unable to use the link to self-refer you can contact the Community Midwife Office on 02920-745030.

Information and key links for pregnancy, birth and postnatal care provided by Cardiff & Vale UHB. For urgent advice, use NHS 111 Wales.