Llais Wales

Llais Wales LLAIS is an independent, national body which gives the people of Wales more power and influence to shape their health and social care services.

We will work with health and social care bodies, policy makers and others so that they hear your voice and use your feedback to help shape health and care services to meet everyone’s needs. Yn gymraeg:

01/03/2026

Dydd Gŵyl Dewi Hapus! 🌼

This St David’s Day, we’re celebrating The People’s Principles, which are a set of expectations shaped by thousands of people across Wales during our We Want campaign, about what truly matters in health and social care.

People told us they want:
✨ Access that works for everyone
✨ Dignity and respect, every time
✨ Clear and honest communication
✨ Joined-up care that feels seamless
✨ Timely care and support while waiting
✨ Care should recognise and respond to the whole person
✨ Care and support that enables independence
✨ Inclusive, accessible and fair for all

These principles set the foundation for a better, fairer, more person‑centred system for Wales.

👉 Read the full We Want report:
https://ow.ly/5ja350Yn0rn

Today we're attending this year’s The Royal College of Midwives Cymru Conference!With the theme Stronger together, the e...
27/02/2026

Today we're attending this year’s The Royal College of Midwives Cymru Conference!

With the theme Stronger together, the event celebrates connection, collaboration and the work happening across maternity services in Wales.

We're here to join colleagues, hear inspiring speakers and be part of a day focused on learning, growth and showcasing the achievements of midwives.

Llais has responded to the All‑Wales Maternity and Neonatal Assurance Assessment Report, which confirms many of the conc...
25/02/2026

Llais has responded to the All‑Wales Maternity and Neonatal Assurance Assessment Report, which confirms many of the concerns women and families have raised with us.

The national assessment shows examples of compassionate care, but also highlights system‑wide issues including inconsistent triage, gaps in postnatal support, workforce pressures, disjointed neonatal services, and slow, distressing incident review processes.

Llais has made sure people’s voices helped shape this assessment and will continue to push for urgent, transparent action across Wales.

To read more, click the link below 👇
https://ow.ly/egEG50YlWB1

The People's Principles reflect shared priorities 🙌They are grounded in what people have said matters most and they prov...
21/02/2026

The People's Principles reflect shared priorities 🙌

They are grounded in what people have said matters most and they provide a strong, values-led foundation for reform.

Alongside them, the common understanding of shared rights and responsibilities recognises that a sustainable health and social care system depends on partnership between people and communities, the workforce and government.

Read more about The People's Principles below:
https://www.llaiswales.org/principles

Llais would like to wish you a "Ramadan Mubarak" ✨As Ramadan begins, we send warm wishes to everyone observing this mont...
18/02/2026

Llais would like to wish you a "Ramadan Mubarak" ✨

As Ramadan begins, we send warm wishes to everyone observing this month of reflection, compassion and community.

Whether you are fasting or supporting those who are, we hope this time brings you peace, wellbeing and connection.

We continue to be here to listen to your experiences of health and social care.

As Lent begins, we are sending warm wishes to everyone who is marking this season of reflection or choosing this time to...
18/02/2026

As Lent begins, we are sending warm wishes to everyone who is marking this season of reflection or choosing this time to make small positive changes.

Whether you observe Lent or simply welcome a moment to reset, we hope the coming weeks brings you calm, wellbeing and connection.

As always, we remain here to listen to your experiences of health and social care.

Llais is wishing everyone across Wales a warm Lunar New Year 🐎We celebrate the communities who mark this day and the tra...
17/02/2026

Llais is wishing everyone across Wales a warm Lunar New Year 🐎

We celebrate the communities who mark this day and the traditions that bring people together.

May the year ahead bring good health, hope and connection for all!

🌟 We’re excited to launch our new ‘Silly Rules’ report today!Created with the Bevan Commission, this report highlights s...
16/02/2026

🌟 We’re excited to launch our new ‘Silly Rules’ report today!

Created with the Bevan Commission, this report highlights some everyday rules in health and social care that might be slowing things down or making life harder than it needs to be.

We asked people across Wales:
“If you could change or break any rule to make care better, what would it be?”

We were blown away by hundreds of suggestions full of practical, honest ideas to improve the experience for both the people of Wales, and health and social care staff.

Some examples we heard:
📞 People being told to phone for an appointment while standing right in front of the reception desk.
📝 Managers spending hours on paperwork for very small incidents.

These stories show how small changes could make a big difference.

To read more stories, click below 👇
https://ow.ly/fMkr50YgvfX

Thank you to everyone who shared their voice. Let’s keep the conversation going and work together, to make positive change happen.

Are you passionate about making real change in health and social care? Do you believe in the power of people’s voices to...
12/02/2026

Are you passionate about making real change in health and social care? Do you believe in the power of people’s voices to shape better services?

If so, we want to hear from you!

We're currently looking for:
✨Regional Head of Complaints Advocacy and Engagement, West Wales
✨Community Engagement Officer, Cardiff and Vale

For more information, click the link below 👇
https://ow.ly/Tokt50YcLqV

11/02/2026

People across Wales told us what is important to them within their health and social care services and what that looks and feels like.

We turned these into that everyone can uphold no matter what part they play in health and social care services in Wales.

Over the coming weeks, we’ll be shining a spotlight on those voices and the changes people want to see. By sharing their experiences, insights, and priorities, we aim to keep the conversation going and help drive a system that reflects the values and expectations of communities across Wales.

Read more about The People's Principles below 👇
https://www.llaiswales.org/principles

🔔 Keeping You Informed: Emergency Medical Retrieval and Transfer Service (EMRTS) reviewAs committed last November, we wa...
06/02/2026

🔔 Keeping You Informed: Emergency Medical Retrieval and Transfer Service (EMRTS) review

As committed last November, we want to ensure that people across Wales remain up to date on the work of the NHS Wales Joint Commissioning Committee (NWJCC) regarding EMRTS.

This is a subject that is clearly important to many communities, and it’s understandable that people want transparency about next steps and opportunities for involvement.

The NWJCC met at the end of last month and has now issued an update relating to Recommendation 4.

📄 Read their full update:
https://ow.ly/lEOw50Y9PYz

To understand Llais’ position, and what Recommendation 4 means in practice, click below 👇
https://ow.ly/7tNs50Y9PYA

We remain committed to keeping the public informed as this important work progresses.

For , we’re shining a light on our Cancer Specialist Complaint Advocate, funded by Tenovus Cancer Care / Gofal Canser T...
04/02/2026

For , we’re shining a light on our Cancer Specialist Complaint Advocate, funded by Tenovus Cancer Care / Gofal Canser Tenovus

Darren is here for people when cancer care doesn’t go as planned, offering support, guidance and a voice.

Find out more about Darren in the link below 👇
https://ow.ly/BVgO50Y8RZO

Tenovus' Chief Executive Officer, Gareth Howells, and staff supported our Manifesto for Change event at the Senedd earlier this year.

Together we’re working for better, fairer cancer care across Wales.

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