08/02/2026
Today we received a 1-star Google review from someone who hasn’t attended an appointment with us.
As a small, one-therapist clinic, I often respond to enquiries between treatments. Earlier today I acknowledged a transcribed voicemail via text and shared our booking link, letting them know I’d call back after my clinic finished at 6.15pm.
Unfortunately this wasn’t received well, and a review was left before we’d had the chance to speak.
I drafted a reply to the very unfair review to send to a friend to proof read - and accidentally sent it to that person 🤦 (it could only happen to me)
I care deeply about communication and client experience, and I always aim to return messages and calls where requested as soon as I realistically can within my fully booked day. Running a personalised, one-to-one practice means each client receives my full attention while they’re with me.
If you’re considering booking, please know your care, time and experience matter. Treatments are always tailored, and customer service is incredibly important to me.
I’ll continue to reflect and improve how I manage first contact and expectations — and I appreciate the understanding and support of those who choose to work with a small, human-run business.
Colette & Raven 🐾