02/06/2026
π You spoke, we listened.
Following patient concerns and complaints regarding long telephone call queues, we listened to our patients and trialled an AI telephone system to help reduce call waiting times and improve access to care.
After carefully reviewing feedback from both patients and staff, we have decided to discontinue the AI system.
From the feedback we have received, we are aware this will please many of you.
When you contact the surgery by telephone, you will once again be greeted by a member of our reception team, who will be on hand to assist you. Please be patient as we have employed a number of additional staff to help manage incoming calls.
We would like to thank everyone who took the time to share their feedback, which has helped inform this decision.
As always, we remain committed to providing the best possible service and care for our patients.
