Flora Couper

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Dundee
Flora Couper

Patient Journey Designer - Systemising and optimising the touch points your patients have with your service that boosts the care and profitability!

02/04/2026

You are likely just one conversation away from doing more of the type of dentistry you want to do and your patients will love you for!

01/04/2026

Do you execute your new clinical skills, or do you suffer from ‘courseitis’, where you go back for a refresher course before putting what you learned into action? In this video, I share 3 very simple processes to help you get the most from your investment and enjoy delivering a new service or technique with your patients!

dentalhygienist

31/03/2026

I messed up…but I’m a life long learner and I never give up, but I will always explore new routes. I hope this video helps you if you are waiting on the perfect situation, person, qualification instead of starting now!!

30/03/2026

How do your team manage cancellations? Preventing cancellations, begins with the patient knowing the importance of their appointment, the business team should have a way of them understanding that too and have a goal of supporting the patient to attend their appointment to improve their oral health 🦷🤍

27/03/2026

Asking for a referral is easier than you think!! Try this

26/03/2026

Everything starts with a vision - do you have a vision and do you share it with your team? Whether you are overhauling your practice or focusing on the specifics of the new patient experience or existing patient experience beginning with your vision will act like your North Star ⭐️

25/03/2026

Prevention isn’t just clinical!! This is the number one prevention strategy to lessen cancellations in your diary!!

24/03/2026

What do you think your patients care about the most? What’s important to them

23/03/2026

A common place that clinicians and TCOs get stuck is knowing how to respond when patients don’t make a decision and want to think about their decision. Firstly patients do need to be able to think about their decision but that is assuming they have all the right information to enable their decision making. This quick tip shares how you stay in control and deliver better care in the process

20/03/2026

Last night at the we delivered our problem solving session. We ask our delegates to come prepared with clinical or non-clinical work related problem and then we discuss, share and problem solve. Last night we all felt the power of a safe space allowed us to be vulnerable and truly learn from our own intuition and the power of collaboration!

15/12/2024

Lovely free day in Boston - sunrise walk, swim, freedom trail, delicious food and a few margaritas. A couple ended up joining me at the bar and one of them was a retired dentist 🦷

Address

Dundee
DD25SQ

Website

http://www.floracouper.com/

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