07/02/2026
Classes are fully booked weeks in advance with many on waiting lists, so please, if you need to cancel your place, do so 24 hours or more before. This allows others on the waiting list their chance to join a class. Thank you 🥰 xx
A gentle but important reminder 🤍
Over the past few weeks we’ve had a noticeable increase in last-minute cancellations and refund requests, including messages late at night for next-day classes. As much as we’d love to help everyone, Breathe isn’t a 24-hour operation and we simply can’t manage changes outside of our stated policy.
We do have a clear cancellation policy, and here’s why it exists:
• Fairness
Whether it’s 10 minutes or 10 hours after the 24-hour cut-off, we have to apply the same rule. If we bend it for some, it becomes unfair to others and the policy loses its purpose.
• Rising costs
Like many small businesses in our local area, we’re facing significant increases in business rates, rent, energy and running costs. You’ve seen your own gas and electricity rise-ours have too. We also haven’t increased our class prices in four years.
• Supporting our teachers
We choose to pay our teachers an above-average rate because they do an incredible job. When cancellations happen late, it’s very unlikely we can fill that space, especially in Reformer classes. That income is still needed to pay them.
You may feel this is a “you” problem, not a “me” problem. But in reality, this policy is one of the things that protects our small business and allows us to keep the studio open.
We truly believe 24 hours is a fair and reasonable cancellation window.
Please know that when we decline a refund or credit request, it isn’t because we don’t care. It’s because we have to treat everyone equally to stay sustainable.
Our cancellation policy is shared:
• at the time of booking
• in your confirmation email
• and again in your reminder email
That’s three opportunities to check the terms you’re agreeing to.
I’ll be honest-my stomach churns when I write posts like this, and yes, it may raise eyebrows or even lose us a few followers. But today alone we had five last-minute cancellations, and it simply isn’t something we can absorb as a small studio.
Thank you to everyone who supports us, respects the policy, and helps keep Breathe a space we can all continue to enjoy
Susan 🤍