Edlesborough and Pitstone Village Surgeries

24/11/2025

NHS APP - Prescription Workflow

You can see the status of your NHS APP requested Repeat Prescription Request within the NHS APP. When the GP has prescribed your medication the dispensing process can commence

In the case of Edlesborough Dispensary (Dispensing Patients) the dispensing process will commence the working day after the medication has been prescribed.

In the case of Pharmacies (Non-Dispensing Patients) once the prescription has been approved it will be sent to them electronically for dispense.

In either the Dispensing or Non-Dispensing scenarios this can be seen from within the NHS APP.

The images here show (1) 'Waiting for GP approval' which occurs after you submit your request & (2) 'Prescribed' meaning that the request has been approved & dispensing can commence.

Workflow
- Open NHS APP
- scroll down to 'your health' section & select 'View & Manage Prescriptions'
- scroll down & select 'Your Approved Prescriptions' to view their status

24/11/2025

NHS APP NOTIFICATIONS please configure to ON

Please ensure that the NHS APP Notifications settings are set to "ON" to ensure that you receive information directly via the APP (a 'one-stop-shop'). IF you have not viewed your NHS APP message it will eventually timeout (current settings are 3 hours) and be delivered according to the method it was sent from the surgery (eMail or SMS).

IF your NHS APP Notification settings are set to OFF the messages sent from the surgery (by eMail or SMS) will be recieved via that method. The same information will be available on the NHS APP however, you will not receive a notification.

For details on how to change your NHS APP Notification settings see:

What we use notifications for in the NHS App, and how to turn them on or off.

17/11/2025

🩺Please be aware that resident doctors (previously referred to as junior doctors) will be on strike from 14-19th November

This will no affect any of our routine appointments with our permanent doctors or nurses. Any affected patients will notified directly 🩺

17/11/2025

Reminder Tuesday 18-Nov-25 Practice Learning Time (PLT)

Both Edlesborough & Pitstone Surgeries will close at 12:00 for PLT. Both surgeries will reopen as normal 19-Nov-25

17/11/2025

Repeat Prescriptions – Making It Easier for Everyone

If you have a repeat prescription with several items, the easiest and most efficient way to manage it is to order all your medication together once a month, rather than requesting individual items as you need them.

Why does this help?
• It reduces the number of approvals your clinician needs to make.
• It speeds up the dispensing process, whether through our dispensary or a pharmacy.
• It helps keep costs down for the NHS and avoids unnecessary delays.

If you use the NHS App, you’ll receive a confirmation when your clinician has approved your prescription for dispensing.

Tip for those who pay for prescriptions: If you regularly need one or more items each month, an NHS Prescription Prepayment Certificate (PPC) could save you money. For example, the current annual PPC costs £114.50 (check the website for updates). That works out at about £9.54 per month if you have at least one item — compared to the standard charge of £9.90 per item.

Find out more here: NHS PPC Information

A PPC could save you money if you pay for your NHS prescriptions. The certificate covers all your NHS prescriptions for a set price. You will save money if you need more than 3 items in 3 months, or 11 items in 12 months. The prescription charge in England is £9.90. A PPC costs:

12/11/2025

RESOLVED 12-NOV-25 09:30

Wednesday 12-Nov 08:00 - we are aware of an issue with our triage & telephony systems - we are working with our suppliers to resolve & will update when the situation changes.

Appointments will proceed as scheduled

05/11/2025

ADVANCE NOTIFICATION ONLINE TRIAGE SYSTEM SURVEY - survey invites have started to be sent.

The source of the survey will be from an Email address "no-reply.accurx?.net" (where ? is a number typically 3).

The surgery will be publishing to every patient that has an eMail address associated with their care record a survey form to gather their feedback regarding their experience before & after patient traige was introduced (July-2024). It is possible that you may receive multiple invites if your eMail address is included on multiple patient records.

Since the number of patients to be sent the link to the survey is large the messages will be staggered. We anticipate all the survey messages will be sent out by end-of-December. The message will be sent by eMail (and may appear in the NHS APP). The form title is "Edlesborough & Pitstone Surgeries Patient Feedback: Online Triage System"

Please take the opportunity to provide feedback about our patient triage system. We would anticipate it will take between 5 & 10 minutes to complete the survey.

Please do NOT include any personal information in your reply.

We anticipate being able to publish the results early in the new year (2026) once we have a suitable sample size of results.

For those patients WITHOUT an eMail they can access the survey here:

05/11/2025

ADVANCE NOTIFICATION 14-Nov - 19-Nov JUNIOR DOCTORS STRIKE

Juniors Doctors strikes are planned from 07:00 Friday 14-Nov-25 and due to conclude at 07:00 Wednesday 19-Nov-25.

These strikes will impact appointment availability and the time taken to obtain prescription signatures.

Please be patient & support our staff during these periods as they try and resolve queries as quickly & efficiently as possible.

Thank you

The British Medical Association (BMA) announced resident doctors strikes from July 25 to July 30 and called further strikes from Friday 14 November to Wednesday 19 November. Here, we tell you everything you need to know about resident doctor strikes,

04/11/2025

For awareness when submitting a Medical Traige request (NHS APP / Website) for the conditions listed below you may be sent a follow on request for further information and/or be provided with help & guidance to manage your condition. If you receive a follow on questionnaire please ensure that this is completed as it enables more effective care.

Conditions:
- Cough
- Urinary Tract Infection (UTI)
- Sore throat
- Back pain
- Mental health problem
- Sprain, strain or other minor injury
- Impetigo
- Shingles
- Infected insect bite
- Earache
- Sinus infection (sinusitis)
- Hay fever

We have made this change to show you more options to help you manage your health, but you can always still choose to contact us.

13/10/2025

Wednesday 15-Oct-25 Practice Learning Time (PLT)

As a reminder both Edlesborough & Pitstone Surgeries will close at 12:00.

Both surgeries will reopen as normal Thursday morning.

30/09/2025

GP Contract Changes being introduced 01-Oct-25

There are some small changes that are being introduced as part of the GP Contract Change 01-Oct-25 these are explained on our website

https://florey.accurx.com/p/K82079 Quote / Testimonial: CONSULTATION (updated 16-Jun-2025) As part of our Total Triage solution we have deployed accurx scribe which is a powerful tool which will…

29/09/2025

There has been a lot of coverage regarding the use of paracetomol during pregnancy. Detailed here is the NHS guidance.

https://www.nhs.uk/medicines/paracetamol-for-adults/pregnancy-breastfeeding-and-fertility-while-taking-paracetamol-for-adults/?

NHS medicines information on paracetamol and whether you can take it while pregnant or breastfeeding.