The Croft Practice at Eastergate Medical Centre

04/09/2025

What is a new patient check?

A new patient check is designed to welcome you to our surgery and make sure all of your medical notes are accurate.
During this check, our nursing team will review your health history, confirm your medication details, and answer any queries.
If a GP appointment is needed after this check, a member of our team will contact you to arrange it.

01/09/2025

Heads up, everyone!
On Sunday, 7 September 2025 at around 3:00 pm, your mobile phone or tablet may vibrate and play a siren sound (even if set to silent).
Don’t be alarmed—it’s just a national test of the UK Emergency Alerts system to ensure it works when it counts. A message will also explain that this is only a test and that no action is needed.
Spread the word so folks know what to expect! Learn more at gov.uk/alerts.

30/08/2025

We're launching a chickenpox vaccination programme which will protect around half a million children each year.

From January 2026, eligible children will get an MMRV vaccine to protect against measles, mumps, rubella and chickenpox.

Eligibility will be announced in due course.

Learn more: https://www.gov.uk/government/news/free-chickenpox-vaccination-offered-for-first-time-to-children

29/08/2025

🌟 What a week! 🌟

This has been our very first week opening the doors at our brand-new surgery, a huge milestone for our practice and community.

We want to take a moment to say the biggest thank you to our amazing team. Over the past few weeks, and especially this week, they have worked tirelessly to not only move an entire surgery but also keep patient care and services running without interruption. Their dedication, positivity and sheer hard work have made this possible 💙

Of course, there are still a few finishing touches and adjustments to make and we appreciate your patience while we get everything just right. But this week has shown us what can be achieved when everyone pulls together.

Here is to the next chapter for our practice and to many more milestones ahead!

👏👏👏

28/08/2025

✨ You Said, We Did – Feedback Update ✨

Thank you to everyone who has shared feedback about our new medical centre – it really helps us make improvements for our patients and staff.

👀 You told us that the check-in screens were too visible from the temporary waiting room seating. We agree, so we are installing privacy films so only the user can see the screen.

➡️ You also mentioned that the open plan space means people can queue too close behind you. To improve this, floor markers will be installed next week to help maintain a comfortable distance.

🤝 And finally, if you would prefer not to discuss your concerns at the reception desk, we now have a private triage room just behind reception where our team will be happy to support you.

Thank you again for your patience and input as we settle into our new home – every comment helps us make it better for you. ☺️

27/08/2025

“I had an appointment today x what a joy to be able to park , so many places to choose from, door opens for you , great reception area . Quite a walk to the consultation room, but great to get your steps in x congratulations on your move 🎊 👏🏼 💐 🥳 👍 “

- What a lovely patient review 🥰

27/08/2025

🚫 Zero Tolerance Reminder 🚫

We want to remind all patients and visitors that abuse towards our staff will not be tolerated under any circumstances.

We know our patient seating isn’t perfect right now, and we’re continuing to work hard to make improvements. Please remember our team have worked tirelessly to move everything across and get the new site up and running for you.

Our staff are here to help, and they do not deserve abusive language or behaviour. Anyone who chooses to act in this way will be asked to leave the premises and may be removed from our patient list.

Thank you to the vast majority of our patients who continue to show kindness and understanding – it makes all the difference 💙

26/08/2025

✨ Opening Day Update ✨

Today was our very first day operational at Eastergate Medical Centre! 🎉
As with any big move, there were a few teething issues, but overall we are really happy with how everything went.

Our reception seating is currently temporary and will be replaced shortly – thank you for your patience while we make those finishing touches.

From tomorrow, we’ll be running normal opening hours and look forward to welcoming you. 💙

We’ll also be holding an official launch event in the coming weeks, where we’ll invite our Patient Participation Group and patients to join us in celebrating our new home. Keep an eye out for more details soon!

26/08/2025

We are having teething issues with our phones today, IT are on site working on this. If you need to contact us, please do so via our AccuRx form or email.

24/08/2025

Edit: Thank you all for sharing, we have now arranged for a local contractor to visit us tomorrow.

🚨HELP NEEDED🚨 We always knew something would crop up during the move into Eastergate Medical Centre… and for once it isn’t IT or phones (we’re still pinching ourselves about that one 🙌).

Instead, the challenge of the weekend is… reception bank seating. It’s been delivered ready to be screwed into the floor – which we can’t do. We’ve got some alternative ideas, but need a local builder’s expertise to help us install it in an alternative way.

We have temporary seating that can be used instead, worst case scenario

If you’re a local builder and have availability to help us tomorrow please contact us! My email is Georgia.raab@nhs.net

23/08/2025

23/08/2025

FAQ: Are we still changing the Practice name?

A: Not yet, but we will do in the future! For now, we will continue as The Croft Practice but the building is named Eastergate Medical Centre as it’ll house multiple services.

Why? - Changing our name was a huge process, and we needed to focus ourselves on the build for now. When we are settled in and have more time, we will start the process for the name change 💡