03/12/2025
❄️ Winter Pressures: A Reminder to Be Kind 💙
As we enter one of the busiest periods of the year, our whole team is working exceptionally hard to support patients through winter illnesses, seasonal viruses, and high demand across the NHS.
We fully understand that delays and limited appointment availability can be frustrating — especially when you or your family are unwell. However, in recent weeks we’ve seen a rise in rude, aggressive, and unkind behaviour towards both our reception staff and clinicians.
👉 Our reception team and clinical staff are here to help you.
👉 They follow essential processes to ensure you get the safest, most appropriate care.
👉 They do not deserve to face disrespect, raised voices, or aggression.
Verbal abuse towards any member of our team will not be tolerated.
A small act of patience or kindness can make a huge difference — especially during the winter months when the entire NHS is under immense pressure.
Thank you for treating our team with the respect they deserve so we can continue providing the best care possible.
