26/02/2026
🌟 Well Done Glasgow Team! 🌟
Our Glasgow Coordinator, Ylenia, recently worked closely with a service user's family during a challenging time, ensuring concerns were listened to, acted on promptly, and handled with care. She has been praised for her consistent professionalism, compassion, and clear communication. Her commitment to both service users and staff has helped rebuild trust and made a significant impact to their experience of our service.
We also want to commend our Care Assistant, Brogan, for her outstanding vigilance during a recent visit. After noticing unfamiliar individuals near our service user’s key safe, Brogan acted immediately to prevent access, remained on site to ensure safety, and followed all procedures by contacting the office and supporting the police. Her calm, quick thinking potentially prevented a very serious situation.
Following this, Ylenia took immediate action by instructing a code change and issuing guidance to all staff to reinforce key‑safe safety measures.
We are incredibly proud of Ylenia and Brogan, and of the wider team, including our Quality Officer Sam, who has been praised for “being a delight to talk to”. Well done team for putting safety, dignity, and professionalism first. Their actions truly reflect the values of Call‑In Homecare and the standard of care we strive to provide every day. 💜
