21/05/2026
Working in a GP practice involves far more than the 10-minute appointments patients see day to day. Behind every consultation and phone call is a dedicated team managing increasing demand, complex clinical care, and a significant amount of “hidden” workload to keep patients safe and services running smoothly.
While clinics are taking place, our staff are also continuously:
* Reviewing and processing test results
* Managing urgent and routine prescriptions, including appliance and care home prescriptions
* Handling safeguarding concerns and confidential information
* Arranging referrals and follow-up care
* Supporting multidisciplinary team (MDT) working
* Responding to urgent clinical queries and emergencies
* Coordinating care with hospitals, pharmacies, district nurses, and community services
Some of the hidden workload undertaken every day includes:
* Processing paper and electronic documents
* Managing inbound and outbound emails
* Handling E-Consults (including E-Consult Lite)
* Answering and making phone calls
* Completing recalls and health checks
* Signposting patients to the most appropriate services
* Responding to pharmacy medication queries
* Coding and summarising medical records
* Processing safeguarding forms and information
* Attending MDT and safeguarding meetings
* Making referrals, including District Nurse and Wound Hub referrals
* Handling samples and urgent laboratory results
* Reviewing and actioning test results
* Completing insurance reports and private medicals
* Managing SAR (Subject Access Request) requests
* Carrying out home visits and ward rounds
* Supporting patients during medical emergencies
* Monitoring medications and long-term conditions
Every member of the practice team works hard to provide safe, effective, and compassionate care for our patients 👩🏽⚕️👨🏿⚕️🩺👨🏽⚕️👩🏼⚕️🩻
So, the next time you are sat in the waiting area and your appointment is running a few minutes behind, please remember there is often a great deal happening behind the scenes that patients may not see.