24/05/2023
Presious Healthcare Ltd Review/ Feedback for the company
1 Good Care and support 1 8
2 Carers arrive on time 1 8
3 I have the same carers that visit me I know 1 8
4 When new carers come, they show me their identity badge’s 5 4
5 Carers are neat and presentable 9
6 Carers greet me by my name 9
7 My care workers are reliable 9
8 Carers stay time expected 3 6
9 Carers had enough time to help me. 1 8
10 Carers are not rush and never leave early 3 6
11 Carers talk to me 9
12 Carers do all they do for me. 9
13 Carers are well trained and knowledgeable 9
14 Carer Listen to me 2 7
15 Carers make me feel safe 9
16 Carers look after my property and ensure my home is safe N/A 8
17 Carers understand my dietary needs N/A 8
18 I’m happy with the care and support plan 2 7
19 Branch staff are helpful and polite when I contact them 1 8
20 If I complaint or concern it will be put right 9
21 If I contact the branch out of hours my call will be answered 9
22 When contacting the branch if they say they will call me back they will do 9
Never Rarely Mostly Always
What do you like about the service you receive?
The service I receive is highly professional but also warm and friendly. The carers will happily do any task as requested and make suggestions which they think will help me to recover more quickly and comfortably. All those I have meet have pleasant personalities, sense of humour, it is always a pleasure to see each of them.
I think that the care service is the best I can receive they are caring, happy, smiley and I am happy with the service they give.
Care workers polite and chat to Neil and myself, makes sure beds made and rooms left tidy.
The carers always have a smile and usually have a kind word to my (dog)
Good company
All the carers have time to talk to you and be cheerful. They are also very professional, and they do make you feel safe.
Carers have a polite, pleasant manner and are efficient in what they do. Whenever I contact Mary and Felix with cancelled dates or changes in medication these are taken on board promptly and efficiently.
What do you think needs to be improved?
1. This excellent service has no need of improvement; their standards are consistently of the highest.
2. We are happy with the service as it stands at present.
3. Nothing at present.
4. As far as we are concerned nothing.
5. Nothing.
6. This excellent service has no need of improvement.
7.Their standards are consistently of the highest
Would you recommend our services to your family and friends?
9 out of 9 customers said they would recommend our services to their families and friends.
