20/06/2025
📣 Important Update: Total Triage Starts Tuesday 1st July 2025 📣
From Tuesday 1st July, Gosberton Medical Centre will be moving to a new way of managing appointment requests, known as Total Triage.
Under this system, all patients will be asked to complete a short online form describing their health concern, rather than calling the surgery or attending in person to book an appointment directly.
This form is then reviewed by an experienced clinician, who will assess the information and ensure you are directed to the right care, at the right time, with the most appropriate member of our team.
✅ If you need a face-to-face appointment, you will still receive one
✅ If another type of support is more suitable (e.g. a telephone call, prescription advice, or signposting to another service), this will be arranged quickly
✅ You will no longer need to queue on the phone first thing in the morning
💡 Not confident using online forms? We’re here to help.
Patients who are not online or who need support will still be able to contact us by phone or in person. A member of our Reception Team will assist you in completing the same online form using a device at the practice. Everyone will go through the same triage process – but with the right support in place for those who need it.
📍 Pop-In Information Sessions – Week of 30th June
We’re holding informal sessions at the practice to help you:
🔹 Understand how Total Triage works
🔹 Get support using the system
🔹 Ask any questions you may have
These will be run by our team alongside representatives from our Patient Participation Group (PPG).
This change is designed to make accessing care easier, quicker, and more convenient for all patients, while ensuring GP appointments are used where they’re most needed.
Thank you for your support as we move towards a more responsive and efficient way of caring for our community.
Let’s move forward together.
Download the report today. https://link.accurx.com/3Qwt6YjSee how your ICS or GP practice can deliver a total triage or Modern General Practice Access model ...