
21/07/2025
We Need Your Feedback!
Improving Access to Care at Lane End Medical Group
At Lane End Medical Group, we are continually reviewing our services and appointment systems to ensure we provide safe, timely, and effective care.
We recognise that getting an appointment can sometimes be challenging, and like many practices across the country, we are exploring different ways to improve this.
One such model is a Total Triage system. This approach means that every request to contact the surgery begins with an online consultation form. The information you provide helps a senior clinician to review your needs and direct you to the most appropriate professional whether that’s a doctor, nurse, mental health practitioner, physiotherapist, or pharmacist.
For patients who are unable to complete the online form themselves, one of our care coordinators will be available to assist and complete it on their behalf.
The aim is simple: to get you the right care, at the right time, with the right person.
Reviews from other practices already using this system have shown positive outcomes, including quicker access to appropriate care and improved patient satisfaction.
We’re really keen to hear your thoughts? In particular would this system work for you? Do you have any concerns?
Please send your feedback to:
https://forms.gle/8bLPtiiWtsDevfb8A