09/04/2026
This week, Gatwick Audiology Ltd & Phonak invited me to lunch at Denbies Wine Estate to talk about hearing, technology, and access.
The venue was busy with poor acoustics. Of course my heart sank. But that was precisely the point. A beautiful venue but a challenging environment for those with hearing loss to put the Phonak Audéo Sphere Infinio to the test.
Hearing loss is exhausting. It’s also deeply excluding. Conversations demand extra effort that others never need to think about. Noisy environments become places you try to avoid rather than navigate. You’re left out of group dynamics, workplace meetings, family gatherings. The effort of trying to participate often outweighs the connection itself. It’s not just tiring. It’s isolating.
The Phonak Audéo Sphere Infinio claims to filters speech clarity from noise so the burden shifts away from you. It certainly appears to deliver - I noticed it immediately at that lunch, in the very environment designed to be challenging. No straining, no apology, no repeating, no repeating again because you still didn’t catch it. Just the simple pleasure of holding a conversation from a distance. That’s the difference.
We also had the chance to trial the Roger wireless microphone which closes the distance gap even more. One couple trialling it together discovered with great mirth they could actually hear each other clearly.
The delight and animation in those conversations was uplifting, the kind of joy that comes when technology suddenly opens a door that was locked before. We weren’t testing a product. We were discovering what is possible.
This is why AI matters in this context: not as hype, but as a tool that removes real barriers. When technology meets genuine human need, that’s the true gift of AI.
I’m looking forward to experimenting with both over the next couple of weeks, putting them through their paces in daily life, and offering more detailed feedback on what actually changes for someone navigating the business world and home life with hearing loss.
Sincere thanks to Prince P Punnoose, your fabulous team and Richard Bance for the opportunity to be part of this conversation and for such generous hosting.