East Coast Care

East Coast Care Providing compassionate, person-centred care and support for people living in their own homes

05/01/2026

We would like to extend our heartfelt thanks to each and every member of our team for continuing to deliver exceptional standards of care, even in such challenging weather conditions.

A special thank you to our Care Manager, Jemma, who has worked tirelessly throughout the weekend—rearranging care calls and going above and beyond to ensure the safety and wellbeing of our team.

I am incredibly proud of our amazing staff and truly feel blessed to work alongside such a dedicated and compassionate team.

We are now recruiting 2 new care staff for the new year. Full time or part time.New year new job 😀
30/12/2025

We are now recruiting 2 new care staff for the new year. Full time or part time.
New year new job 😀

Happy Christmas to you all from East Coast Care. And a massive thank you to the east coast carers, you really are fantas...
25/12/2025

Happy Christmas to you all from East Coast Care. And a massive thank you to the east coast carers, you really are fantastic ❤️

10/12/2025

I am currently in the process of reviewing face-to-face feedback from our lovely clients and still can't quite believe how positive they are!! I just wanted to share a quote from one that I reviewed today: "Everybody takes their time, and I am treated with respect. Friendly. Professional and ten times better than the last company. Everyone knows what they are doing."
I am so proud of our service and the staff members that work so hard to ensure our reputation is as glowing as it is!!

The new year is nearly here, apply now and start in January. New to care, a care veteran or returning to care……get in to...
09/12/2025

The new year is nearly here, apply now and start in January. New to care, a care veteran or returning to care……get in touch now. All details in the comments. Join the team and start the year feeling valued 😀 PLEASE SHARE SHARE SHARE

01/12/2025

🌟 Our Latest Client Feedback Results Are In! 🌟
Thank you to everyone who took part in our 6-monthly face-to-face feedback!

Every six months we visit our clients to hear directly about their experience of our service.
We’re delighted to share the results from our 20 most recent face-to-face feedback visits.

💬 What Our Clients Told Us
❤️ 100% said our carers are kind, respectful and caring.

Clients repeatedly shared how friendly, supportive and compassionate our staff are.

🔐 100% said they feel safe with our carers.

Everyone told us they trust the staff who support them.

👏 Professional & Skilled Staff

Clients described our team as:

“Very professional”

“They know what they’re doing.”

“Excellent care and support”

⏰ Great Feedback on Timekeeping

The majority of clients said carers usually arrive on time, with only a few reporting occasional lateness.

👥 Positive Experiences with Continuity

Most clients see regular carers. A small number said they occasionally have someone different—but were still happy with the support they receive.

🌈 Quality of Life Improvements

Clients told us that our support helps them:

- feel more confident

- maintain independence

- stay safe at home

- keep daily routines going

💖 Some Lovely Comments We Received

❤️ “They are so lovely and helpful.”
❤️ “I don’t worry when they’re here; I feel safe.”
❤️ “They treat me with respect.”
❤️ “Excellent service; the carers are brilliant.”
❤️ “They really have improved my confidence.”

(Shared with permission & anonymised)

🔧 What We’re Improving Next

We always want to keep getting better. Based on feedback, we will be:

✔ Reviewing punctuality where needed
✔ Improving communication when a different carer is attending
✔ Checking care plans for anyone who may benefit from longer visits
✔ Continuing regular rotas for consistency
✔ Repeating face-to-face feedback every 6 months

🙏 A Huge Thank You

Thank you to everyone who gave feedback — your voices genuinely shape how we run our service.

If you ever want to talk to us about anything (big or small), please reach out.
We’re here to help, always.

💙 — The East Coast Care Team

This year we are sponsoring Kirkley & Pakefield Diamonds under 15 ladies ⚽️ What a happy bunch they are ⚽️
26/11/2025

This year we are sponsoring Kirkley & Pakefield Diamonds under 15 ladies ⚽️ What a happy bunch they are ⚽️

As it is Remembrance Sunday, here is Tim our finance director in his previous life 💂🏻
09/11/2025

As it is Remembrance Sunday, here is Tim our finance director in his previous life 💂🏻

What a lovely gesture from the family of a service user 😀🍰🧁
06/11/2025

What a lovely gesture from the family of a service user 😀🍰🧁

04/11/2025

We wanted to share our most recent feedback from an individual's family, who we provided care and support for during their end-of-life phase... " Hi Jemma, sorry it's taken a few days to do but I'd like to say if you can pass this to all your amazing staff who came and saw X over the past 4 days last week –
Jemma, from day 1, when your 2 girls came to care for X, I could see straight away what amazing and caring girls you have; the dignity and empathy was second to none, and I can't fault the care throughout the week to X passing
I have got to say your team of girls/ladies are the best I've ever seen when it comes to caring for and looking after a loved one, and my praise isn't enough for your team, so from my heart I wanted to say a BIG BIG THANK YOU and many hugs to all of you.
Also, can you say a big thank you to Kerry for her support and guidance from meeting at the hospital to coming over last Thursday.
Thank you again "
We could not be prouder of our team. Without their truly caring and compassionate nature and the fact they routinely go above and beyond, we would not have the reputation we have.
East Coast Care are raising the standards of care...facts!

We are very much open for business 😀Someone took the time to tell google we are permanently closed. We now have a reputa...
03/11/2025

We are very much open for business 😀Someone took the time to tell google we are permanently closed. We now have a reputation that is ruffling feathers
🏆 RAISING THE STANDARDS OF CARE 🏆

A service user that came to us looking for better care was asked what she thinks of her new carers. This was her reply…
27/10/2025

A service user that came to us looking for better care was asked what she thinks of her new carers. This was her reply…

Address

Lowestoft

Opening Hours

Monday 8:30am - 5:30pm
Tuesday 8:30am - 5:30pm
Wednesday 8:30am - 5:30pm
Thursday 8:30am - 5:30pm
Friday 8:30am - 5:30pm
Saturday 8:30am - 5:30pm

Telephone

+447447658245

Website

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