15/05/2026
You said… we did 💜
Families told Lister MNVP that communication on the postnatal ward could be unclear, particularly around discharge. Women shared that they often didn’t know what was still outstanding for themselves or their baby, or why delays were happening.
Working together with maternity teams at East and North Hertfordshire Teaching NHS Trust, this feedback helped shape wider postnatal discharge pathway improvements focused on reducing delays caused by process and communication issues rather than clinical need.
As part of this work, we co-produced:
✅ A “Going Home” discharge video
✅ A “Journey Home After Birth” checklist
These resources aim to improve communication, provide clearer information for families and help women feel more informed and prepared when leaving hospital with their baby.
Thank you to all the women and families who shared their experiences through walk the patch, surveys and community engagement to help make these improvements possible.
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