11/04/2026
An individual recently accessed the County Durham Resilience service during a period of poor mental health, low confidence, and social isolation. Everyday tasks felt overwhelming, and they were struggling to manage practical and financial issues alongside ongoing health challenges.
Support from the service helped them feel listened to and understood. Practical strategies were introduced to help manage anxiety, build confidence, and focus on small, achievable steps. With encouragement and hands‑on support, the individual was able to access services, complete essential paperwork, and attend appointments they had previously avoided.
The service also helped reduce financial pressure by supporting access to additional assistance with living and energy costs. Over time, the individual progressed from remote support to attending face‑to‑face appointments in settings where they felt safe, gradually increasing their independence.
As a result, the individual reported improved wellbeing, greater confidence, and a renewed sense of control. They felt less isolated, better able to manage their health and appointments, and more confident in communicating and asking for help. The support played a key role in helping them move forward more positively.
They said: "My Resilience Worker was honest and supportive, and she challenged
me when I needed it, pushing me out of my comfort zone and helping me see that I am capable of doing things for myself. This has really helped rebuild my confidence.
"It meant a lot to have someone to talk to about everyday things. Even simple conversations, including chats about hobbies helped me feel more connected and less alone. The support I received has been invaluable in helping me move forward."
Find out more about the County Durham Resilience service, and how to refer yourself here: www.pcp.uk.net/county-durham-resilience