24/01/2026
Yesterday we were instructed following an accident involving a client’s staff member on site. During the early stages, there were attempts by the Principal Contractor to shift liability under CDM arrangements, which made it even more important that the investigation was done properly, independently, and based on facts rather than assumptions.
Lewis Jackson Safety carried out a full Kelvin TOP-SET incident investigation on site. Visual storyboard panels were built live on the wall and used to work through the incident with the injured person, witnesses, supervisors, and management. This approach allowed everyone involved to see the same information, challenge assumptions, and ensure the sequence of events, conditions, and decisions were accurately captured.
Following the investigation, the client was issued with a comprehensive written report, along with an Excel version of the exact storyboard used during the investigation. This ensured there was no ambiguity, no reinterpretation later, and clear evidence that a structured, factual investigation had taken place.
Correct incident investigations are not about blame — they protect businesses when something goes wrong. They provide defensible evidence for clients, contractors, insurers, and enforcing authorities, and they demonstrate compliance with the Management of Health and Safety at Work Regulations 1999 by showing that incidents are reviewed, lessons are learned, and controls are improved to prevent recurrence.
Because the reality is simple: even well-managed, well-run companies still experience accidents. What matters is how you respond when they happen.
