30/04/2026
We have been liaising with Thames Water regarding compensation for the disruption affecting both local businesses and residents. While we cannot confirm that everyone will receive compensation, we can confirm that everyone is able to apply.
Because each business and household has experienced different levels of disruption, we strongly recommend submitting a claim — it’s definitely worth trying.
https://www.thameswater.co.uk/media-library/xjacbh3t/loss-of-business-claim-form.pdf
We were also made aware that the temporary traffic lights stopped working for a short period. Once reported, Thames Water acted quickly to resolve the issue.
We will continue to share updates as we receive them.
We take care of the water for 16 million people, enabling our customers, communities, and environment to thrive.