17/10/2025
Changes to GP Appointment System
At Skerne Medical Group, we are continually looking for ways to improve the care and service we provide to you, our valued patients. As part of this commitment, we are considering changing the way you book and access appointments at our practice.
Currently, we operate a traditional appointment booking system, where patients book a specific appointment time to see a clinician, either in person or by phone. While this system has served us well, we recognise some challenges, such as difficulty in accessing appointments quickly, long waiting times, and occasional confusion about which service is most appropriate for individual needs, as well as the often described '8am rush' for appointments.
We are proposing to introduce a total triage model. Under Total Triage, all appointment requests – whether made online, by phone, or in person – will first be assessed by a clinician. This ensures that every patient is directed to the most appropriate clinician or service, based on the urgency and nature of their need.
Before making any changes, we want to hear from you. Your views and experiences are crucial in shaping a system that works well for our entire community.
Please see our website link below for full details. Thank you all.
Skerne Medical Group website by Livi