Hilderstone Hall Care Home - Barchester Healthcare

10/10/2025

🎉 Awel-Y-Mor Celebrates Excellent Ratings 🎉

Awel-Y-Mor Care Home in , Swansea passed a recent Care Inspectorate Wales inspection with ‘Excellent’ ratings - the best possible ratings – across the board, after being praised for operating a safe, well-maintained, caring and well-led service.

The CIW report stated that there was a strong sense of belonging and teamwork in the home, nurtured by a very well-respected management team that encourages a positive culture.

Highlighted in the report was that the care staff knew residents well and were dedicated and driven to offering them the best possible care, going above and beyond to do so.

A relative commented: “I can’t speak highly enough about the place, they are so good at the little things, all the residents come first here. My loved one has a good life here.”

Our CEO, Dr Pete Calveley, visited Awel-Y-Mor to congratulate Rachael, General Manager, and her team on the home’s Excellent ratings and award every member of staff a £500 voucher to celebrate their achievement.

Huge congratulations to everyone at Awel-Y-Mor – what a fantastic achievement! 👏

Here are some of the highlights from the day.

08/10/2025

⭐ We’re Finalists for the National Care Awards ⭐

We’re delighted to share that Barchester Healthcare has been shortlisted in the Large Care Home Group category for this year’s National Care Awards.

The National Care Awards are the largest awards recognising excellence in the UK care sector, celebrating the very best people and companies across the sector.

A huge congratulations to Aila Evangelista from Atfield House Care Home in , London, a finalist in the Care Registered Nurse of the Year category, and to the entire team at Atfield House Care Home - Barchester Healthcare, also shortlisted for Dignity and Respect Care Home of the Year. 👏

We’re so proud of all our teams who work tirelessly to provide the very best care for residents, patients and their families every single day.

The winners will be announced on 7th November at Park Plaza London – good luck to all the finalists!

07/10/2025

🖌️ Pinetree Residents Get Creative with Mosaic-Making 🎨

As part of their first home anniversary celebrations, and together with volunteers from partner company CBRE UK, colleagues and residents at Pinetree Care Home in set to work on a joint project to commemorate the occasion.

Residents were asked what they would like to do to celebrate and decided to create a beautiful mosaic sign for the home.

The project was a wonderful collaboration that everyone at the home could join in with. The end result is a fitting tribute to the home, which now hangs in reception for all the staff, residents and visitors to enjoy.

A resident commented: “It is so wonderful to try new hobbies, I had never made a mosaic before but I absolutely loved it and have been bitten by the bug! I can’t wait to have another go and see what else we can make. I really enjoyed sitting down with everyone else and working on something together, it gave us all a fantastic sense of achievement.”

What a beautiful mosaic! Well done to all involved. 👏

05/10/2025

Come Dine with us 🍽🍽🍽

We have received excellent feedback recently about our Sunday lunches, its great to see happy faces and also some new faces as we invite people in from the local community to have a hearty, hot meal on us.

People can meet new friends and share stories whilst keeping warm and enjoying a meal.

If you would like to join us please ring: 01889 505 468, we look forward to getting you booked in and growing our community.

03/10/2025

♥️ The Power of Music: a heart-warming moment at Ochil Care Home ♥️

Colleagues and residents at Ochil Care Home in were over the moon to uncover a beautiful piece of history when they heard an original recording by one of their much-loved residents, Wilma, who used to be a professional singer years ago.

Wilma’s husband, Donald, had lovingly kept the original master copy of Wilma’s debut album which was recorded in 1996. Staff at the home helped Donald transfer the precious recording onto a CD to preserve it.

Everyone at the home watched the heart-warming moment when Wilma, who is living with dementia, realised the recording being played was her voice from almost thirty years ago. Her reaction was absolutely magical as her memory of that time in her life came flooding back.

What’s more, the video of that extraordinary moment showing the power of music to connect, has now been viewed over 65,000 times.

Such a beautiful moment! ✨

Ochil Care Home - Barchester Healthcare

01/10/2025

🥨🍻 Oktoberfest Celebrations 🥨🍻

Oktoberfest was a huge hit with residents, patients, families and visitors this year.

Our care homes and hospitals joined in the celebrations with themed decorations, live entertainment, community events and plenty of fun.

Our talented chefs and hospitality colleagues prepared a selection of pretzels and Bavarian dishes, all complemented by some refreshing cold beers.

It was a day to remember - here are some of our favourite moments.

30/09/2025

☕💚 World’s Biggest Coffee Morning ☕💚

Colleagues, residents, patients, families and friends across the country came together to enjoy charity coffee mornings and bake sales, raising funds and awareness for Macmillan Cancer Support.

Our care homes and hospitals hosted a variety of community events, inviting everyone to catch up over a cuppa and a slice of something delicious, all for a great cause.

Residents and patients enjoyed spending time with friends and relatives, and members of the local community. Our talented chefs baked plenty of cakes, biscuits and pastries for everyone to sample.

The events were a great success – thank you to everyone who took part and helped support this important cause.

Here are some of our favourite moments. ✨

24/09/2025

🖌️ Virtual V&A Make-along 🎨

In celebration of National Day of Arts in Care Homes, residents and patients across the country enjoyed a wonderful V&A Virtual Make-along experience with Holly from the V&A Learning team and designer-artist Rafin Jannat.

Taking inspiration from the South Asia Gallery at the museum, everyone had the chance to experiment with paints and pigments made from everyday ingredients, creating their own unique artworks.

It was a calming, creative experience that everyone truly enjoyed. A big thank you to the Victoria and Albert Museum team for leading such an inspiring session!

Here are some of our favourite highlights. ✨

National Activity Providers Association

22/09/2025

⭐ We’re Finalists in the UK Customer Experience Awards ⭐

It’s awards season and we’re thrilled to share that our talented Customer Experience Team has been shortlisted in not one, but two categories in the prestigious UK Customer Experience Awards:

💡 Best Use of Customer Insight
💻 Best Use of Technology

We’re proud that Barchester Healthcare is the only company from the health sector to be recognised in either of these categories. The winners will be announced at Wembley in October – wish us luck!

Our nomination for Best Use of Customer Insight comes from our Tell Barchester survey, which gathers invaluable feedback each year from more than 13,500 residents, patients and their families. Every single piece of feedback helps us shape and improve the care and services we provide.

In the Best Use of Technology category, our new Connex CRM system, powered by Salesforce, has been recognised for transforming how we manage every customer interaction – making the care journey seamless.

We’re so proud of our team and grateful to everyone who shared their feedback with us.

21/09/2025

World Alzheimer’s Day 2025 – Why It Matters More Than Ever 💜

World Alzheimer’s Day, observed annually on 21st September, is a global event dedicated to raising awareness about Alzheimer’s disease and dementia.

With nearly 1 million people in the UK living with dementia, understanding, support and research have never been more important.

Alzheimer’s Day serves as a powerful reminder of the challenges faced by individuals and families living with Alzheimer’s, and the importance of early diagnosis and intervention.

At Barchester, our commitment to dementia care goes beyond World Alzheimer’s Day. We strive to make a difference every day, providing compassionate support, innovative programmes, and expert care for residents, patients and families.

To find out more, please see our latest blog here: https://www.barchester.com/help-and-advice/world-alzheimers-day-2025-why-it-matters-more-ever-barchester

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16/09/2025

⭐ Happy National Housekeeping Week ⭐

This week we’re celebrating the fantastic housekeeping teams across our care homes and hospitals.

It’s a wonderful opportunity to recognise their dedication to keeping everything spotless and creating a welcoming environment for residents, patients, families and visitors.

Thank you to all our colleagues for their continuous hard work and support – you truly make a difference every day.

12/09/2025

🎉 Lotus Manor is Now Open 🎉

We’re excited to share that Lotus Manor Care Home in has opened its doors in style, with a Grand Opening performed by the Deputy Mayor of Guildford, Councillor Jane Tyson, in front of invited guests from the local community.

Our CEO, Dr Pete Calveley, and General Manager, Candy Guo, hosted the event and invited guests to view the stunning new 64-bed care home.

Designed with residents’ comfort in mind, Lotus Manor Care Home will offer residential support, respite stays and specialist dementia care, all delivered by a dedicated and passionate team of trained professionals.

Take a look at some of our favourite moments from the event. ✨

11/09/2025

🚑 Celebrating Emergency Services Day 🚒👏

Residents, patients, colleagues and visitors marked this year’s Emergency Services Day in style, recognising the contribution of local emergency services, volunteers and heroes.

Our homes and hospitals hosted a variety of community events, from coffee mornings to afternoon garden parties, inviting emergency services personnel to join for hot drinks and delicious home-made cakes.

Everyone had a wonderful time, visiting local emergency services sites, engaging in conversations and sharing inspirational stories of emergency services heroes, both past and present.

08/09/2025

Our Tell Barchester Annual Survey is LIVE!

For the 5th consecutive year, our annual customer satisfaction survey Tell Barchester is OPEN!

The survey gives our residents, patients, their friends and family the opportunity to tell us how they feel about their experience, helping us learn, improve and celebrate what people love about life at Barchester.

Residents and patients are able to complete the survey with our teams, invitations to take part are emailed to all friends & family members we have contact details for – have you received yours? It’s also possible to take part in our homes and hospitals using the QR posters on display.

Tell Barchester is quick and simple to complete, your time is much appreciated and this feedback shapes the care and service received across Barchester.

In the meantime, if you have feedback you would like to share you can talk to us at any point, our door is always open.

01/09/2025

☀️ Sunshine, laughter & Special Moments! 🌼

What a beautiful day we've had soaking up the sunshine in the garden! Our residents enjoyed fresh air, blooming flowers, and plenty of laughter . Our Resident ambassador Doreen and resident Julia shared wonderful moments of chat and laughter with our General Manager Melanie , who joined in for chats, jokes, and some gardening 🌿🎉

At Hilderstone Hall , it’s days like these that remind us how important joy, connection, and community truly are. ❤️

16/05/2025

⭐ Barchester Care Awards 2025 – Reminder Nominations close soon⭐

The annual Barchester Care Awards is a fantastic opportunity to recognise the individuals that consistently go and above and beyond to support our residents, their families and other team members.
Nominations are OPEN for this year’s awards and are open to all colleagues, residents, families, friends, volunteers and visitors.

Last year there were over 5,250 nominations, and this year we would love even more colleagues to be recognised for their hard work and dedication!

There are 15 exciting categories this year, ranging from ‘Health and Safety Champion’ and ‘Resident Ambassador of the Year’ to ‘Carer of the Year’ and ‘Chef of the year’.
To find out more about each category and to place your online nominations, please visit: https://www.barchester.com/barchester-care-awards-2025-categories-0
Nominations close on Monday 26th May 2025. Who will you nominate?

Celebrate excellence in care with Barchester's Care Awards 2025. Discover the 15 categories, from Carer of the Year to Health and Safety Champion.

13/05/2025

☕☕Did you know ....🍰🍰

Our 24/7 café offers a huge variety of homemade goodies making it the perfect place for our residents to socialise and engage with the local community.

Please visit our website: https://www.barchester.com/home/hilderstone-hall-care-hometo find out more or get in touch with our friendly team on 01889 505468

16/04/2025

🧶☕ Knit & Crochet Here at Hilderstone Care Home 🧵

Our local health and social care students filled our lounge with laughter, conversation, and the gentle click of knitting needles during our beloved Knit & Crochet sessions!

Our residents and friends seen here enjoying a good old chinwag while teaching the girls how to knit and crochet, it’s a special time for connection, creativity, and community which is enjoyed by all. ❤️

To find out more about life at Hilderstone Hall, please visit our website: www.barchester.com/hilderstone or get in touch with our friendly team on 01889 505 468.

14/04/2025

🍰 Our Bake Sale is Sweet Success 🧁

Our recent bake sale created by our amazing chef and staff ❤

🎉 From homemade cupcakes to classic flapjacks and cookies, every treat was baked with love and sold with a smile.

We're proud to share that together we raised a fantastic £53.28 for Barchester Charitable Foundation , supporting vital causes across the country. 💙

A heartfelt thank you to everyone who baked, bought, and supported us — your kindness makes all the difference. 💫

03/04/2025

Did you know that our residents can take part in weekly handicraft sessions such as art, flower arranging, cookery, knitting, sewing clubs and art classes? 🎨 These sessions increase creativity and stimulate the development of new skills.

This week, for example, we hosted a lovely wreath-making session, which was truly enjoyed by all and put a smile on everyone’s face! We took lots of different types of fabric, cut and ripped it into strips, and tied these around a metal ring to create our very own wreath, hand-crafted by our lovely residents from our Memory Lane Community 😊

To find out more about life at Hilderstone Hall, please visit our website: www.barchester.com/hilderstone or get in touch with our friendly team on 01889 505 468.

31/03/2025

🌹 Happy Mother’s Day 🌹

We had a party to celebrate all of the wonderful Mothers in our home and in our lives! Our home was beautifully decorated with fresh flowers and bunting in recognition of Mother’s Day.

During the day, we arranged a Buck's Fizz Afternoon Tea, complete with sandwiches, and fresh scones and cupcakes made at our home by our wonderful Chef Team. It was a delicious spread, and we got to enjoy the wonderful entertainment of Kenyon as the best addition to our day! Thank you to everyone who came along to spend the afternoon with us 🌸🌺🌼

To find out more about life at Hilderstone Hall, please visit our website: www.barchester.com/hilderstone

13/03/2025

March fun ….

We have had a wonderful time of late, pancake tossing, bowls and soaking up the sun ❤️

Residents enjoyed the traditional sugar and lemon on their pancakes and we had lots of games pancake tossing.

The sun has be just fabulous to and it makes us excited for the summer months.

To find out more about life at Hilderstone Hall please visit our website: https://www.barchester.com/home/hilderstone-hall-care-home

13/03/2025

The sun has been shining this week at Hilderstone so we are spending the morning soaking up the rays and having a cup of tea in the garden ☀️

What a difference the weather can make ❤️

05/03/2025

Choir Club has started !!! 👩‍🎤👨‍🎤

Our first ever Choir Club! Ashley from Staffordshire Community Choir will be hosting our Choir Club, encouraging us to sing our hearts out to some memorable tunes!

Music brings great joy to many and can bring up very found memories, we can't wait to see this on a regular basis here at Hilderstone Hall.

If you enjoy a good sing-a-long come on down ❤