17/03/2026
A reminder about appointment cancellations and kindness. I'm sorry that I have to write this...
As a small business, my diary is frequently fully booked.
When appointments are cancelled at short notice it leaves gaps that are very difficult to fill, while other people are waiting for appointments.
For this reason, appointments cancelled with less than 48 hours notice will incur a minimum service cancellation fee. This is stated on my website and within consultation forms. This will need to be paid before future bookings are made. It is not something I want to do, however feel it necessary so my business is not left short due to it.
I also expect communication with my business to remain respectful and courteous. Harassing, aggressive, or abusive messages will not be tolerated and will result in being removed from my books and coveyed within my FHP network.
Thankfully, I am lucky that the vast majority of my lovely bunch of clients are wonderful, and I truly appreciate the kindness, respect, and support you show me, and my small business each and every day.
Thank you for your understanding and continued support...it really does mean a lot 💚
— The Foot Lady Suffolk 👣