Helping hands Sunderland

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Helping hands Sunderland Helping hands has been providing award winning quality care at home since 1989. We offer a wide range of care tailored you your needs.

We are a family run company who pride our selves in having over 30 years experience of high quality care.

You’ve heard of Elf on the Shelf, now get ready for Stevie and Tracey take on Christmas EVIE! 🎅🏻Wonderful ELFIES receive...
24/12/2024

You’ve heard of Elf on the Shelf, now get ready for Stevie and Tracey take on Christmas EVIE! 🎅🏻

Wonderful ELFIES received from the girls today spreading the Christmas spirit with our lovely service users, Val, Lucy and Pam.

*Please note: these are very well behaved elves.

We would like to share further festivity pics from Steph with Gordon and Jane. It’s lovely to see everyone getting invol...
24/12/2024

We would like to share further festivity pics from Steph with Gordon and Jane.

It’s lovely to see everyone getting involved! 💜

Lovely picture received from Lynn and Claire yesterday for Christmas Jumper Day 🎄☃️
24/12/2024

Lovely picture received from Lynn and Claire yesterday for Christmas Jumper Day 🎄☃️

Would you just look at the difference! 😮 Just in time for Christmas 🎅 Our dynamic duo, Tracey & Stevie, have outdone the...
19/12/2024

Would you just look at the difference! 😮

Just in time for Christmas 🎅

Our dynamic duo, Tracey & Stevie, have outdone themselves. The work they have done for our service user, Jean, is nothing short of outstanding 👏

We have a very happy customer now that her living room is complete, including freshly painted walls, new light shades, new curtains and of course a beautiful Christmas tree to get in the spirit 🏡 🎄

It is truly amazing the tasks which we can do, with all the relevant risk assessments in place 💜

18/12/2024
The Sunderland branch team members didn’t turn into work today, so I thought I’d do it my ELF!
18/12/2024

The Sunderland branch team members didn’t turn into work today, so I thought I’d do it my ELF!

Do you love trains like Jack? 🚂 Sit back and let us be your conductor on your care journey! We sympathise that needing c...
17/12/2024

Do you love trains like Jack? 🚂

Sit back and let us be your conductor on your care journey!

We sympathise that needing care may seem daunting, but why not enquire and we can guide you on the right track.

Contact us 0191 500 8914 or via email hvssunderland@helpinghands.co.uk.

📍Ground Floor, Argrove House, 1-2 Fredrick Street, Sunderland, SR1 1NA

Snowy Saturday’s ❄️ A little bit of cold weather and snow doesn’t stop us here in Sunderland! Joke: How did the snowman ...
23/11/2024

Snowy Saturday’s ❄️

A little bit of cold weather and snow doesn’t stop us here in Sunderland!

Joke: How did the snowman get to work? ☃️

By icicle 🚲. Just kidding, our carer Clint definitely had the heating blasting in the car during their visits this morning. 🚙 🥶

For all our carers and other healthcare professionals delivering care in the poor weather conditions, here are some things to consider:

•Always plan ahead if poor weather is forecast.
•Keep in regular contact, so we are aware you are all safe.
•Wear extra layers to keep you warm between calls. Thermals, hats, gloves and scarves will help to keep you toasty and a flask of hot tea or coffee is a bonus too.
•Pack emergency supplies in your car in case the weather turns bad. Include some water, food, a blanket, de-icer, wellies, a portable phone charger and a snow shovel to help you out of tricky situations.
•Keep warm clothing and blankets in your car in case of an emergency.
•Give yourself extra time between calls to de-ice your car and drive slowly and safely to your next destination.
•Please do not feel like you need to rush between calls; communicate to the office and out of hours if running late. We will then inform your customers.
•Get breakdown cover and ensure you have suitable roadside assistance in place. Keep the emergency phone number in your car in case you need it.
•Remember to utilise your flashlight on your phone when walking up customers pathways / drive ways in darker conditions.
•Wear suitable shoes for the weather condition; ice can become very dangerous around our customers’ homes which may not get gritted.
•Ensure our customers are wearing adequate and appropriate clothing for the winter months as well as ensuring they have plenty of food.
•Check customers boilers regularly, especially if they live alone or have a cognitive diagnosis.
•Report any concerns to the office immediately or the relevant healthcare professional; please do not forget to utilise the correct reporting / recording procedure on your APP.
•Update your contact details so that you can be contacted easily. Also, make sure you write down other emergency contact numbers in case you need them.
•Remember to login in and out on ACP so that we can check that you’re safe when working out in the community during the winter weather.

If you cannot get access to your customers home because they live on banks, park at the bottom and walk.
Drive on main roads that have been gritted as well as well-lit roads.

IS IT SAFE? WHAT WE WILL DO…

•Review and update all care plans to ensure that you have adequate time to deliver care and support alongside any extra winter challenges that come your way.
•Make emergency plans and contingency plans to ensure that care calls are covered if you or a colleague becomes ill this winter.
•We will look at the contingency plan in preparation to worse conditions to identify those who lives closer to our customers.

STAY SAFE! 💜

THINGS WE CAN DO, THAT PEOPLE MAY NOT KNOW WE DO…1. We are not just care givers, we are your plus one to a family member...
21/11/2024

THINGS WE CAN DO, THAT PEOPLE MAY NOT KNOW WE DO…

1. We are not just care givers, we are your plus one to a family members wedding 👰🏻‍♀️🤵🏾‍♂️💒

2. We are not just care givers, we are your tour guide to see the world 🌍 🗺️

3. We are not just care givers, we can support with cleaning 🧹 🧽

4. We are not just carer givers, we are your an extra brain cell to complete your word search and puzzles 🧩

5. We are not just carer givers, we can be artists and chefs together 🎨🧑🏻‍🍳

6. We are not just care givers, we are a companion, a friend and extended family member 🎢🎡

7. We are not just carer givers, we go the extra mile and can continue to provide care and support whilst your in hospital 🏥

8. We are not just your regular care provider, we are Helping Hands Homecare Sunderland, a BESPOKE care provider that can fast start care within 24 hours ⏰

We do so much more than the ordinary, we provide person-centered care, tailored to meet each individual needs.

Contact us NOW on 0191 500 8914 or email any enquiries to hvssunderland@helpinghands.co.uk

Sunderland’s Care Coordinator, Courtney, had a very special VIP guest at her baby shower at the weekend 👶🏻 🩵 Doris had a...
18/11/2024

Sunderland’s Care Coordinator, Courtney, had a very special VIP guest at her baby shower at the weekend 👶🏻 🩵

Doris had a lovely time celebrating with the Helping Hands crew, in preparation of Courtney’s departure in early January. All thanks to the lovely Branch Care Manager, Sarah and Care and Training Practitioner, Zoe, they made it a day to remember for Doris.

Doris’s lovely husband dropped her off at the location and the branch team supported with the remainder of the care during her outing, where she laughed and chatted the day away. 💬

🏥 to 🏡 “There’s No Place Like Home” 💜 “There really is, no place like home” Said Audrey.Our home from hospital care serv...
18/11/2024

🏥 to 🏡

“There’s No Place Like Home” 💜

“There really is, no place like home” Said Audrey.

Our home from hospital care service is designed to support those returning home from being discharged from hospital. If you’re coming home following illness, injury or an operation it can be comforting to have a Helping Hand in place of hospital staff.

We can help you or your loved one with:

*Attending the local hospital to conduct the initial assessment. (We also offer telephone assessments).
*Supervision of discharge arrangements.
*Transport home.
*Food shopping.
*Managed live-in care if required.
*Help with washing, dressing and personal care.
*Medication support.
*Physical assistance and support to move safely around the home.
*Light housekeeping.
*Pet care.
*Accompaniment to appointments.
*Re-assessment of needs.

And much much more, just like Audrey, pictured with regular carer, Fabirun, taking a stroll around the block following 4 months in hospital!

From 30 minutes per day through to live-in care, your choice of support is available as and when you need it and is tailored to meet your individual needs.

Contact the Sunderland Branch on (0191 500 8914 or hvssunderland@helpinghands.co.uk)

18/11/2024

Our loved ones are never far from our hearts
Some of us may live apart
Here at Helping Hands, we can arrange calls for loved ones to visit each other so they will always be in touch.

Our lovely Anne has a visit to see her husband in his care home every week.
Our carers go to see Anne, get her into her wheelchair then into her taxi and accompany her to her weekly visit.

It has just been Anne's birthday, her husband had arranged to have gifts ready for Anne for her visit.

‘’We may live apart, but my visits with my Helping Hands carers keep me connected to my husband. Without my weekly visits from my carers, I would not be able to get to the care home to see my Bill, I miss him dearly and cherish my time with him’’

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Opening Hours

Monday 08:30 - 17:30
Tuesday 08:30 - 17:30
Wednesday 08:30 - 17:00
Thursday 08:30 - 17:00
Friday 08:30 - 17:00

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