03/12/2025
⚠️ Important Water Safety Update for Families in Tunbridge Wells
We know many of you, especially those who are pregnant or caring for newborns, are impacted by the ongoing water issues in Tunbridge Wells and the surrounding areas.
A precautionary boil notice has been issued for anyone who has experienced low pressure or no water since 29th November. From 12:00 midday today, and until further notice, please boil tap water before consuming it.
You can still use tap water for:
Showering or bathing
Washing dishes
Flushing toilets
Please do not use tap water straight from the tap for:
Drinking
Cooking or food preparation
Making formula
Brushing teeth
Boil water and let it cool before using it for any of the above.
Bottled Water Stations (open until 10pm tonight):
📍 Tunbridge Wells Sports Centre, TN4 9TX
📍 RCP Parking, TN2 5TP
📍 Odeon Cinema, Knights Way, TN2 3UW
If you are unable to travel, support is available. Vulnerable customers on the Priority Services Register (PSR) are receiving bottled water deliveries, and you can still register if you need this help: https://orlo.uk/vBCvS or call 0333 000 0365.
We know this disruption is especially challenging for families and those expecting a baby. Please take care, and check the latest updates and the interactive map here: https://orlo.uk/lri3Q
💛 Please reach out to your community midwife team if you have concerns about preparing infant formula safely or staying hydrated.
⚠️ We have issued a precautionary boil notice to our customers in Tunbridge Wells and surrounding areas, who have experienced low pressure or no water since 29 November.
When water returns to customers taps and from 12:00 midday today, and until further notice, we are asking all customers in Tunbridge Wells who have experienced low pressure or no water since 29 November to boil water before being consumed.
Why is this happening?
We have seen a return of the water quality issues at our Pembury Water Treatment Works which we previously thought we had overcome.
We understand many customers have been without water for a number of days, causing issues with basic public health functions such as flushing the toilet or showering.
We have therefore taken the decision to pump water from our treatment works into the network, which can be used for flushing toilets or showering, but crucially cannot be used for drinking without boiling first until we let you know otherwise.
What you need to do
✅ You can use tap water for showering, bathingand flushing toilets.
❌ Do not drink water straight from the tap. Boil water and let it cool before using it for drinking, cooking, food preparation, washing dishes or brushing teeth.
For more information, visit our website: https://orlo.uk/QpHGX
Bottled Water Stations Open until 10pm tonight (Wednesday) at:
📍 Tunbridge Wells Sports Centre, TN4 9TX
📍 RCP Parking, TN2 5TP
📍 Odeon Cinema, Knights Way, TN2 3UW
If you are unable to travel
Our customer care team and Water Direct are continuing to deliver bottled water to more than 2,000 of our most vulnerable customers who are already registered on our Priority Services Register.
We are continuing to respond to reactive delivery requests/new PSR sign ups for this service as soon as possible.
You can sign up for our PSR by visiting https://orlo.uk/vBCvS or calling 0333 000 0365.
We are so sorry for the continued disruption. We are doing everything we can to resolve the quality issues so we can lift this notice as soon as possible.
For updates and our interactive map, visit: https://orlo.uk/lri3Q
[Image description: photo of person lifting lid from boiling pan of water.]
